Customer Success Implementation Specialist - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

Our Implementation Specialist works side by side with our Sales and Customer Success teams and plays a critical role in the deployment of services for our most strategic accounts. Implementation Specialists have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. An ideal candidate is someone who is passionate about our product, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.

About the Position What will you get to do

• Setup Alta Video deployments either on-site or remotely from the ground up based on customer requirements in the most effective and efficient manner.

• Upskill Sales teams, Channel Partners, end-users and Customer Success by providing thorough product training.

• Conduct in-person and remote product demonstrations and lead technical discussions.

• Develop and maintain strong relationships with customers and partners.

• Travel or remote into sites to provide support for Sales, System Integrators and End users and lead, troubleshooting and training activities.

• Collaborate with the Customer Success and Support teams in providing post-sales support to customers.

• Closely support Sales teams in achieving sales targets and strategic goals by clearly understanding the customers business objectives and desired outcomes.

• Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

• Document the customers setup and configuration, key business drivers and use cases for handover to Customer Success.

Education / Experience

• 4-5 years of experience in the video surveillance or access control markets.

• Strong knowledge in networking and system design.

• Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.

• Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, Verkada, HID, Phoenix and other industry players is a plus.

• Experience deploying a VMS and cameras from the ground up.

• Understanding of network and POE requirements for physical security.

• Knowledge and recent experience with programming and APIs is preferred.

• Ideally, the individual should have at least one network certification: Network , Security , or a related certification.

• Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field is considered an asset.

Essential Skills

• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

• Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction

• Excellent verbal and written communication skills.

• Excellent presentation skills.
  

Technical Proficiencies

• Intimate knowledge and experience with Windows troubleshooting tools and techniques.

• Excellent knowledge of networking principles and IP communication.

• Experience with computer hardware configuration and troubleshooting.

• Experience with network equipment configuration and troubleshooting

Candidate expectations

• Flexible working hours.

• 30% Travelling to be expected

• Must have a current, valid drivers license

• Must have a valid Passport and be able to travel between countries in North America

This position is a remote position and candidates can be located anywhere in the US.

Target Base Salary Range: $63,800 - $127,600 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• 5 years of experience in technical support/implementation/professional services in a SaaS company

• Must have extensive Salesforce experience

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.