Customer Success Manager - Enterprise Accounts (Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewEnvysion, a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.

Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.Job Description

Join our Retail team as a Customer Success Manager and trusted advisor, partnering with CStore, Entertainment, Restaurant, and Retail clients to ensure their success with Envysion. You'll drive product adoption, expand our footprint within accounts, and champion best practices to position Envysion as a key driver of client growth. This involves proactive engagement, strategic guidance, and tailored recommendations to help clients achieve their business objectives.

Responsibilities include but are not limited to :

Developing and maintaining regular communication with key account contacts, providing actionable strategies to improve platform utilization, user adoption, data analysis, and ROI.

Championing user proficiency by delivering initial training and ongoing learning experiences.

Demonstrating your proven track record of developing and implementing successful upsell strategies that drive customer adoption and contribute to overall revenue growth. This includes identifying upsell opportunities, crafting compelling value propositions, and collaborating with cross-functional teams to execute effective upsell campaigns.

Acting as a voice of the customer by providing regular feedback to product, support, and management teams on product performance, customer satisfaction, and market trends.

Addressing and resolving issues through appropriate channels, including escalation.

Fostering excellence in customer success by effectively communicating performance metrics and progress towards goals, ensuring shared understanding and accountability across the organization.

Qualifications of a successful candidate include but are not limited to :

Associate's or Bachelor Degree preferred

Demonstrated ability to build and nurture customer relationships that translate into long-term partnerships and revenue growth, supported by 5 years of experience in customer success or sales roles.

Proven success managing a book of business exceeding $200,000 of monthly recurring revenue.

Demonstrated ability to manage the full customer lifecycle for both hardware and SaaS offerings, from onboarding to renewal and expansion.

Strong CRM skills, with demonstrable experience working in Salesforce, as well as proficiency working in Google Workspace and Microsoft Office.

Proven ability to lead, think creatively, organize effectively, and make sound decisions.

Strong executive presence and engaging presentation skills, together with a working understanding of accounting principles and data-driven decision making.

Ability to drive results efficiently with minimal supervision.

Ability to travel up to 10%.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Basic Requirements

• High School Diploma or equivalent
• 5 years of experience in customer success and / or sales

Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude :

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

Salary : $200,000