Manager, SRE Team for NG911 Systems

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability.

The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.

Job Description

Position Overview : We are seeking a highly skilled and experienced Engineering Manager to lead our Site Reliability Engineering (SRE) team, overseeing NG911 call routing and handling systems hosted in public and multi-cloud environments (AWS and Azure). This role is critical in ensuring these life-critical systems achieve and maintain the target of 99.999% availability.

Key Responsibilities :

Team Leadership and Development :

• Build, mentor, and lead a high-performing our global SRE team, fostering a culture of reliability, accountability, and innovation.
• Define team goals, prioritize tasks, and ensure alignment with organizational objectives.
• Provide career development opportunities and regular performance feedback to team members.

Operational Excellence :

Proactive Investments :

Collaboration and Communication :

Continuous Improvement :

Qualifications :

Proven track record in managing or leading SRE, DevOps, or cloud infrastructure teams in complex environments.

Strong understanding of site reliability engineering principles, including monitoring, alerting, and incident management.

Exceptional leadership and team-building abilities.

Practical knowledge of one or more of the following technologies would be an additional asset : Java (preferred), .Net Core / C#, Angular, PostgreSQL, MS SQL Server, RabbitMQ / Kafka, Redis

Key Success Metrics :

Join us in leading a team dedicated to ensuring the reliability and resilience of systems that support critical public safety operations.

Target Base Salary Range : $108,800 - $217,600 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Bachelor's degree in a relevant field

At least 10 years experience with managing or leading SRE, DevOps, or cloud infrastructure teams in complex environments.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our U.S. Benefits include :

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

Salary : $108,800 - $217,600