What are the responsibilities and job description for the Security Customer Success Manager position at Motorola Solutions?
Job Description
As the Security Customer Success Manager, you will be responsible for leading and guiding the team which aids in the delivery and support of operating system updates for mission critical systems. The goal is to ensure the systems are protected from cyber threats. The Security Customer Success Manage will also oversee the day to day operations of the Governance team including establishing and measuring team performance, customer satisfaction, and serves as a technical escalation point. The manager develops, maintains, and implements relevant policies and procedures to protect the security and privacy of information from intentional or unintentional damage. They assist in trouble-shooting technical issues and provide regular status updates of system security.
Responsibilities :
Manage the team to ensure successful delivery of Motorola’s cyber security expertise to the customer
Be a liaison and advocate for customers, technical representatives, and more
Establish relationships with stakeholders and maintain positive relationships
Promote innovation and forward thinking throughout the organization
Be a leader in the growth of the SUS team and drive integration of new products
Adhere to Motorola policies and practices
Ensure all operational documentation and procedures remain up to date and relevant
Desired Skills :
ITIL Foundation Certification or Experienced with ITIL
Advanced knowledge of Microsoft and / or Linux based operating systems and internal functions
Customer service experience particularly with regards to critical infrastructure
Knowledge of automation solutions and cloud operations (e. g. AWS) experience
Qualifications :
Ability to lead and communicate effectively within a team environment
Must have strong organizational skills
Must demonstrate understanding of operating systems, application level support, virtualization technologies, and networking core concepts
Demonstrated technical knowledge of modern network security, network hardware, protocols, and standards
Strong customer relations and service skills
In-depth familiarity with security policies based on industry standards and best practices
Management and leadership experience
Salary range for Illinois - $100k-$120k.
Basic Requirements
Required Skills :
High school diploma, Technical Certificate, or Bachelor's degree in Computer Science, Engineering, IT, or Technology.
Advance knowledge of modern Network Security, Network Hardware, Protocols, and Standards required.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
LI-JM3
LI-HYBRID
Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Our U.S. Benefits include :
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
Salary : $100,000 - $120,000
