What are the responsibilities and job description for the Service Delivery Manager II position at Motorola Solutions?
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
The U.S Navy's Global Enterprise Sustainment Program is responsible for operating, supporting, upgrading, protecting and administering all aspects of a global enterprise communication system supporting Navy Commands and bases around the world.
Job Description
Responsibilities :
- Providing all services and requirements related to account management, outlined in the contract for all U.S. Navy ELMR system users within Active Directory.
- Single point of contact for account management activities and reporting.
- Tracking of all U.S. Navy requests and actions related to account management as well as appropriate notifications, as required.
- Deliver an audit of Active Directory accounts weekly / monthly for log in history and take actions as deemed necessary.
- Oversee and ensure all contractual requirements for Account Management are met and reported on.
- Development of policies, SOPs and other written reports, briefings and directives, attending all internal and external meetings, as required.
- Accountable for daily, weekly and monthly administrative tasks, reviews and approvals, as required or assigned.
- Available 8 hours, 5 days a week to respond to Motorola and U.S. Navy needs and requests related to account management, and contractual requirements, related to actions requiring completion within certain timeframes.
- Educating program staff on effective use of account management toolkit.
- Work special projects across DoD Programs Portfolio in support of the Director of DoD Sustainment Programs, as assigned, including additional duties and responsibilities, reports, scheduling, briefings, document creation, developing and maintaining SOPs and any other duty as assigned to support DoD services.
Preferred Skills :
Basic Requirements :
LI-JM3
LI-REMOTE
Travel Requirements
Over 50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Our U.S. Benefits include :
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
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