What are the responsibilities and job description for the Service Drive Manager position at Motorworld?
Motorworld is looking to add a Service Drive Manager to their growing service team!
Experience Everything MileOne has to Offer:
- Competitive compensation
- Training and mentoring
- Great opportunities for advancement
- Positive, success-driven work environment
Our MileOne Employee Advantage:
MileOne believes that caring for our employees is the most important step in creating a positive workplace and a successful company. MileOne offers several exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.
Summary:
The Service Drive manager will oversee and direct the ASM’s in their performance of daily customer and group handling. The Service Drive manager will assist the ASM’s in the resolution of customer concerns and is responsible for holding the ASM’s and technicians accountable for their actions.
Essential Duties:
- Assist all dealership personnel in resolving any potential concern with customer service, vehicle service, or repairs as necessary
- Conduct weekly training sessions with the ASM’s to ensure their understanding and implementation of all policies and procedures- Ensure that the ASM’s and operators use proper telephone scrips as specified
- Investigate and report to the Service Manager on the status of all carryovers daily
- Review any open repair order over 3 days or older with the appropriate ASM to determine the state of completion
- Train and act as backup floater for every position in the service drive
Qualifications:
- Must have a valid driver’s license; with 2 or fewer moving violations
- Ability to multitask in a high-volume environment and build relationships with clients to ensure a high level of customer service, return business, and referrals
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematics skills
MileOne Autogroup is an equal opportunity employer and we maintain a drug-free work environment.
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.
MOAG
Job Type: Full-time
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Wilkes-Barre, PA 18702 (Required)
Work Location: In person
