What are the responsibilities and job description for the Parts Advisor position at Motos America?
Provide superior customer service to both internal (sales and service department) and external customers.
Greet customers immediately, in an inviting and friendly manner.Ensure every motorcycle purchaser is presented with parts and accessory options available to them.
Ability to multitask with multiple customers at one time, while maintaining premium individual customer satisfaction.
Answer telephone calls within three rings with a proper and friendly greeting. Handle telephone transactions efficiently and courteously.
Point out any sales, specials, or new merchandise to customers.Notify customers when special orders or back-ordered items are received via email, phone or text.
Inform customers of upcoming events or promotions. Interest customers in receiving our newsletter.
Perform continuous customer follow-up to monitor satisfaction, garner feedback and reinforce dealership messaging and marketing to drive future sales.
Handle customer complaints promptly, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service. Notify appropriate manager/lead, when necessary.
Motos America Inc. (MTAM) is a publicly traded motorcycle dealership group focused on creating premium European motorcycle dealerships across the US. We are a team of motorcycle riders and follow the motto “Live The Passion, Take The Ride”. We believe that the best motorcycle dealerships are involved in their local communities, creating riding opportunities and pushing the local riding community to do more. We live and breathe motorcycles and want to ride with you! Join us at one of our dealerships and take part in the Motos America experience today. Whether you’re new or an expert, we have a ride for you.
