What are the responsibilities and job description for the Service Advisor position at Motos America?
Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Describe customer concerns, and clearly describe them on the repair order. Estimate costs and completion times at point of sale. Clearly communicate them to customers.
Assign jobs to technicians based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness. Occasionally assist technicians when they are in need of assistance. Assist Parts Advisor in determining correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
Perform cashier functions, as needed. Make estimates for internal and wreck repairs. Open & close all customer paid, warranty, and internal repair orders. Follow procedures for quick & efficient handling of warranty items, including assisting Parts Advisor in tagging and proper storage of these items, if needed.
Must be efficient in Dealer DMS, CRM, and OEM DCS computer operating systems.
Motos America Inc. (MTAM) is a publicly traded motorcycle dealership group focused on creating premium European motorcycle dealerships across the US. We are a team of motorcycle riders and follow the motto “Live The Passion, Take The Ride”. We believe that the best motorcycle dealerships are involved in their local communities, creating riding opportunities and pushing the local riding community to do more. We live and breathe motorcycles and want to ride with you! Join us at one of our dealerships and take part in the Motos America experience today. Whether you’re new or an expert, we have a ride for you.
