Customer Service Field Technician I/II

The District is searching for a qualified applicant for Customer Service Field Technician I/II.  We will fill the position at the appropriate job series level based on the selected candidate's qualifications.

Under the direction of the Superintendent of Customer Service, and the supervision of the Customer Service Field Supervisor, performs field duties related to customer service such as meter reading, maintenance and replacement.

Customer Service Field Technician I:  This is the entry-level classification in the job series.  Incumbents work under close supervision as they learn and perform a limited range of tasks. Familiarization with the District's facilities, policies and procedures is required at this level.  The hourly pay ranges from $28.91 to $37.01 (depending upon qualifications).

Customer Service Field Technician II:  This is the skilled-level classification in the job series.  Incumbents perform the full range of skilled duties.  Assignments may encompass a variety of tasks, and may seldom require detailed instructions. Must exercise sound independent judgment within established guidelines and show initiative. The hourly pay ranges from $32.54 to $41.65 (depending upon qualifications).

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific duties does not exclude them from the position.

Customer Service Field Technician I:

1. Ability to follow meter reading routes according to schedule, utilizing district meter reading equipment; must have the competence to download and upload meter reading data; perform meter maintenance as needed.
2. Ability to create work orders and navigate the District's billing system.
3. Ability to use a variety of hand tools safely.
4. Hand delivers notices to residences regarding delinquent payments, overdue application cards, and/or checks returned due to insufficient funds; turn off water meters for non-payment on "seal day".
5. Participate in the District's meter change out project; install and replace 5/8" through 10" water meters.
6. Accountable for maintenance of tools and supplies assigned to truck; assure that the vehicle is equipped on a daily basis with equipment needed for assigned tasks.
7. Respond to emergencies during and after work hours consistent with the Incident Command System (ICS), Standardized Emergency Management System (SEMS), and National Incident Management Systems (NIMS).
8. Ability to successfully accomplish standard operating procedures as assigned by Supervisor.
9. Work varying shifts, nights, weekends, holidays, overtime, and respond to call backs.
10. Ability to install and maintain meter reading systems including AMR and AMI systems.
11. Assist with hose-to-hose connections and minor waterline repairs; assist in contacting customers on routine shutdowns and maintain contact with Customer Account staff.
12. Perform other duties as assigned.

Customer Service Field Technician II:

1. Ability to perform essential functions of a Customer Service Field Technician I.
2. Operate a variety of small equipment, and is responsible for the proper use of equipment, including gas detectors, portable pumps, ventilating fans, and common hand and power tools; ability to maintain daily written records of work completed; responsible for the proper use and maintenance of equipment (cranes, pneumatic tools, etc.).
3. Coordinate activities with District billing and administrative departments and other local agencies regarding meter maintenance, billing and miscellaneous requests.
4. Responsible for adhering to traffic control procedures and interfacing with city inspectors regarding traffic control and any applicable permits.
5. Must have excellent understanding of District and OSHA safety policies that apply (confined space, gas detection, shoring, USA alert, etc.).
6. Contact customers regarding service orders, water efficiency service orders, waterline problems, billing questions, and miscellaneous requests; perform or oversee completion of pending service orders regarding meter leaks, hydrant leaks, pressure problems, meter lid replacement, broken service lines, District line breaks, sheared hydrants, investigation of high water billings, sewage problems, and all other customer complaints in a quick and efficient manner acting as a liaison between the customer and the District.
7. Perform complex tasks related to the installation, testing, calibrating, and repairing of all sizes of meters in the domestic and recycled water system.
8. Replace angle and straight stops on both commercial and residential properties; must have the ability to solder copper pipe onto District service lines.

One single guiding principle in every search for new Moulton Niguel Water District team members is identifying those applicants that are humble, motivated, and hard-working.  Moulton Niguel expects new team members to uphold its workplace culture of an environment in which all employees interact with co-workers, supervisors, and the public in a positive, cooperative, and supportive manner.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities (KSAs) may be qualifying.  A typical way to obtain the KSAs is:

Customer Service Field Technician I:

1. High school diploma or equivalent certificate.
2. Must possess and maintain a valid California driver's license and a safe driving record.
3. Possession of California State Water Resources Control Board (SWRCB) Water Distribution Grade D1 Certificate, or have the ability to obtain within 18 months of job placement.
4. Prior work experience or mechanical aptitude in a position requiring the application of skills necessary to perform the above duties.
5. Ability to take direction and follow through on one's own to complete assigned duties.

Customer Service Field Technician II:

1. Meet the minimum qualifications of a Customer Service Field Technician I.
2. Possession of California State Water Resources Control Board (SWRCB) Water Distribution Grade D1 Certificate.
3. Must have mechanical aptitude practiced in the water and/or wastewater industry and have the ability to accurately read District sectional maps.
4. Ability to initiate work activities on one's own with minimal direction.

Position requires the ability to work in a field maintenance environment with the ability to carry, push, pull, reach, and lift equipment and parts weighing up to 80 pounds. Must be able to stoop, kneel, crouch, crawl, and climb during field maintenance and repair work.  Must be able to stand and walk for extended time periods.  Must have hearing, vision, and eye-hand coordination sufficient to operate equipment and maintain good awareness during maintenance and repair jobs.  Must have the ability to effectively communicate verbally with District staff in face-to-face, one-on-one settings.  Must be able to work in an environment that could produce exposure to dust, dirt, significant temperature changes and inclement weather.

Salary : $29 - $42