What are the responsibilities and job description for the Customer Success Representative 1 position at Moultrie?
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Customer Success Representative 1
Date: Mar 24, 2025
Location:
Birmingham, AL, US, 35242
Onsite or Remote: Remote
Company Name: PRADCO Outdoor Brands
Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.
We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.
Customer Service Representative
Who We Are
Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.
We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.
What We’re Looking For
Moultrie is seeking an energetic, goal-oriented Customer Success Rep with a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for a candidate with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.
We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!
Job Responsibilities
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Nearest Major Market: Birmingham
Job Segment: User Experience, Customer Service Representative, Telecom, Telecommunications, Customer Service, Technology
Apply now »
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View All Jobs, Technology Jobs in Birmingham, Sales and Marketing, All PRADCO Jobs, Administrative and Operations
Search by Location
Search by Postal Code Search by Location
Search by Postal Code
Distance
2 mi 5 mi 10 mi 30 mi 50 mi
Search by Postal Code Search by Location
Select How Often (in Days) To Receive An Alert
Select how often (in days) to receive an alert:
Apply now »
Customer Success Representative 1
Date: Mar 24, 2025
Location:
Birmingham, AL, US, 35242
Onsite or Remote: Remote
Company Name: PRADCO Outdoor Brands
Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.
We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.
Customer Service Representative
Who We Are
Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.
We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.
What We’re Looking For
Moultrie is seeking an energetic, goal-oriented Customer Success Rep with a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for a candidate with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.
We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!
Job Responsibilities
- Serve as the main point of contact for Moultrie customers via phone, email, live chat, text, etc
- Quickly become an expert in the Moultrie product suite
- Resolve customer inquiries
- Maintain a quality rating by following procedure and acting in the customers’ best interest
- Record all interactions with customers in the provided CRM system
- Meet evolving department goals and metrics
- High school diploma
- A minimum of 1-year experience providing support in a customer service environment
- Willingness to work a flexible schedule including some evenings and weekends
- Ability to work in a remote setting with a reliable internet connection
- Great communication skills, internally with team members and externally with customers
- Strong time-management skills
- Goal-oriented mindset
- Lead by example by using a proactive approach to provide optimal customer
- support.
- Always act in the best interest of the Company and do not permit outside interests to interfere with job duties or influence actions on behalf of the Company, aligning with EBSCO’s Employee Code of Conduct.
- College degree
- Experience working with Zendesk or similar CRM system
- Appreciation for the outdoors
- Coachable, empathetic mindset
- Ability to multitask
- Outstanding organizational, interpersonal and communication (written and verbal) skills
- Good problem-solving skills
- Must maintain confidentiality
- May require sitting for long periods of time
- Work in a Team oriented environment
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Nearest Major Market: Birmingham
Job Segment: User Experience, Customer Service Representative, Telecom, Telecommunications, Customer Service, Technology
Apply now »
Find Similar Jobs
View All Jobs, Technology Jobs in Birmingham, Sales and Marketing, All PRADCO Jobs, Administrative and Operations
