ASSISTANT DIRECTOR OF FOOD & BEVERAGE - 030109

Description

Position Overview:

The Assistant Director of Food and Beverage is responsible for managing and overseeing all aspects of the administration and daily operations of the Food and Beverage department.  The Assistant Director of Food and Beverage will perform all duties within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Job Functions:

• Assists director with supervising Executive Chef, Banquet Manager, Pool  Manager, Food and Beverage Outlets Manager, Beverage Manager,  Banquet Manager, Office Administrator and as well as all Food and Beverage employees.
• Ability to issue complimentaries in accordance with the approved comp matrix.
• Monitor the budget to ensure that the department runs efficiently in order to achieve established fiscal and performance goals.
• Conduct regular cover count, check average, food and beverage costs and projection analysis to maximize profitability.
• Assist in the development and implementation of the Food and Beverage Policies and Procedures.  Develop departmental procedure manuals and ensure proper documentation and storage of all relevant materials.
• Responsible for the development and implementation of training programs for all areas of the Food and Beverage department.
• Assists with overseeing effective recruitment, hiring, training, recognition, coaching, terminations and other personnel related issues.
• Establish management objectives, evaluate employee performance and provide feedback in order to ensure that objectives are met.
• Communicate regularly with managers and keep them informed on all casino and Food and Beverage activities and events.  Communicate regularly with employees and keep them informed on all casino activities and events.
• Ensure proper staffing levels and work schedules in order to provide a high level of service with minimum labor hours.
• Assists with settling all disputes with customers, employees and supervisors.
• Cooperate with the Pennsylvania Gaming Commission to ensure proper compliance with all rules and regulations of the Pennsylvania Gaming Commission.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Attend all necessary training meetings
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24 hour schedule.

Qualifications

Qualifications/Requirements:

To perform this job successfully, and individual must be able to perform each of the essential duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must demonstrate leadership, fairness and sensibility to the customers and employees.
• Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.

Education/Experience:  

• Must be a minimum of 18 years of age or older upon employment.
• Post Secondary education in related field.
• Previous customer service experience preferred.
• 6 years in the field of food and beverage.
• Minimum of 5 years of management experience.
• Must be able to evaluate statistical reports and other business reports.
• Knowledge of all phases of Food and Beverage administration, cost control, and familiarity of all beverage services is required.
• Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills.

Language Skills and Reasoning Ability:

• Ability to write routine correspondence and to speak effectively to the public, employees and customers.

• Must possess excellent communication skills.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud.  Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk, and move through all areas of the Food and Beverage department.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise levels increase to loud.

• Must be able to stand, walk and move through all areas of the property.
• Must be able to work nights, weekends and holidays.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Other:

• Must be able to be approved for and maintain a PA Gaming license.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age, sexual orientation, or any other protected characteristic.

Note:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as negotiated to meet the ongoing need of the organization.