What are the responsibilities and job description for the COCKTAIL SERVER (OVERNIGHT) position at MOUNT AIRY CASINO RESORT?
Job Details
Description
Position Overview:
The Beverage Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders. Responsible for taking beverage orders and serving complimentary beverages to guests, slot and pit areas. Position requires ability to interact with the public, speak English clearly and remember details. Physical exertion in the way of walking, standing, turning, bending, lifting and carrying is also required. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.
Essential Functions and Responsibilities:
- Work in assigned area, such as a dining room, lounge or casino floor and pleasantly take beverage order from guests.
- Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared.
- Present check to the guest, accept payment and give change when necessary.
- Maintain the server’s station in a neat, clean and sanitary condition at all times.
- Be knowledgeable of casino promotions and events in order to provide answers to customer questions. Inform customers of forthcoming special events and other facilities, such as food service, .etc.
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors and staff.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- Punch time clock at beginning and end of shift, and sign in and out.
- Attend all necessary training meetings and assist in other projects, as directed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
Other Responsibilities:
- Garnish drink orders at service area and deliver drinks to players. Balance trays with drinks weighing up to 10lbs when full, on one hand, while serving with the other hand.
- Circulate throughout designated station, announcing “cocktails” and taking drink orders from customers. Requires ability to remember customers and their drinks.
- Place drink orders at the service bar. Requires effective communication skills.
- Reaching/bending between players to serve drinks, collecting empty glasses, and cleaning ashtrays.
- Keeping service station clean and fully stocked by making coffee when necessary and refilling straw containers and other containers.
- Walk continuously up and down short stairs or ramps.
- Must be able to detect when a customer is too intoxicated and should no longer be served.
- Clean up glasses in assigned area.
Qualifications
Essential Requirements:
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions.
- Must have outgoing, friendly personality and a cheerful accommodating disposition.
Education/Experience:
- Must be a minimum of 18 years of age or older upon employment.
- High school diploma or its equivalency required.
- Two years previous customer service experience preferred.
Language Skills and Reasoning Ability:
- Must possess excellent communication skills.
- Ability to write routine correspondence and to speak effectively to the public, employees and customers.
- Must have the ability to deal effectively and interact well with the customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
- Must be able to stand, walk and move through all areas of the casino.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
Other Skills/Abilities:
- Must be able to be approved for and maintain a valid non-gaming license.
- Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
- Work nights, weekends and holidays as required.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.
