What are the responsibilities and job description for the RESTAURANT SUPERVISOR position at MOUNT AIRY CASINO RESORT?
Job Details
Description
JOB OVERVIEW:
Assist in managing all aspects of the assigned Restaurant Outlet on a daily basis and coordinate special events; Ensure compliance with standards of service and operating procedures. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.
KEY DUTIES:
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
- Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
- Provides direction and support for all staff to achieve goals and objectives through the fair application of all policies and procedures.
- Strives to improve and streamline departmental operations, through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
- Allocates resources to outlets that create value to our guests.
- Endorses the business objectives, ethics, and values of Mount Airy Casino Resort
- Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
- Ensures that each team member clearly understands and is held accountable for their respective performance expectations.
- Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees.
- Ensures that all aspects of the outlet contribute to 100% guest satisfaction.
- Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items.
- Ensures that food is prepared and served according to the desired portions and quality specifications.
- Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet.
- Responsible for daily check control system, payroll, and forecasting. Prepares requisitions.
- Maintains file documentation and accurate entries in daily logbook.
- Ensures adherence to Board of Health standards.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Catering, Banquets, Outlets, Maintenance, and Guest Services.
- May assist with other duties as needed.
Qualifications
QUALIFICATIONS AND REQUIREMENTS:
Minimum: Basic reading, writing and math skills and six months of food supervision experience.
- This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Standing up and moving about the dining room and kitchen
- Communicating with other people
- Handling food, objects, products and utensils
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or other supervisors.
- Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- May be required to work nights, weekends, and/or holidays.
ADA Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
- Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
- Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing need of the organization.
