STEWARDING SHIFT MANAGER

Description

Position Overview:

Assist the Manager/Executive Steward in supervision of day-to-day operations of stewards’ department; Serve as Manager/Executive Steward in his/her absence; Responsible for total maintenance and sanitation in all food production service areas; Ensure all food and beverage outlets have sufficient equipment to perform adequately; All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Job Functions:

• Assist in managing the stewarding function in all kitchen areas to promote overall cleanliness, sanitation and compliance with state and local health regulations. Stewarding functions include setting up work stations, cleanliness and storage of dishes, filling dish machines, ensuring correct chemical levels, maintaining efficient traffic patterns in kitchen, etc.
• Assist in controlling and analyzing cost, breakage, quality of support provided to banquets and other areas, condition and cleanliness of equipment, and guest satisfaction. 
• Assist in educating employees on current safety issues to ensure compliance with all health and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.  Schedule preventative maintenance and repairs as needed.  Ensure that equipment is prepared and operational for the following day’s work.
• Assist in determining the minimum and maximum stocks and control the par stocks of all materials and equipment.  Liaise with the Purchasing Department and suppliers regarding purchasing needs for the stewarding operation.
• Alert Director of Stewarding & Housekeeping of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Outlets, Maintenance, and Guest Services. 
• May occasionally interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Suppliers – regarding orders and invoices

• May conduct inventories as needed.
• May assist with other duties as needed which may include but is not limited to providing assistance with food dish-up, completing set up sheets, etc.
• Attend all necessary training meetings.
• Assist in other projects as directed.
• Duties, responsibilities, requirements and expectations, pertaining to this job are subject to change as needed.  Hours are determined by 24-hour schedule.

Qualifications

Essential Requirements:

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum: High school diploma or equivalent and one year of experience in stewarding, kitchen maintenance, kitchen operations or similar, with some experience in a supervisory capacity.  Knowledge of food and beverage operation extremely helpful.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Standing up and moving about the kitchen
• Handling food, objects, products and utensils
• Bending, stooping, kneeling

Education/Experience:

• Must be a minimum of 18 years of age or older upon employment.
• High School diploma or equivalent is required.
• Previous customer service experience preferred.
• 4years in the field of food and beverage.
• Minimum of 2 years of management experience.
• Must be able to evaluate statistical reports and other business reports.
• Knowledge of all phases of food & beverage administration, cost control, and familiarity of all food & beverage services is required.
• Excellent interpersonal, customer service, communication, coaching, team building and problem solving.

Language Skills and Reasoning Ability:

• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must possess excellent communication skills.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud.  When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

ADA Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Must be able to stand, walk and move through all property areas.  Must be able to stand or sit for long periods.
• Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.

Other Skills/Abilities:

• Communication skills are utilized a significant amount of time when interacting with others.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Reading and writing abilities are utilized when assisting in the scheduling of the stewarding staff, or when monitoring inventory.
• May be required to work nights, weekends, and/or holidays.
• Must be able to read, write, speak and understand English.  Must be able to respond to visual and aural cues.
• Work nights, weekend and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.