Adventure Operations Coordinator

Description

General Qualifications 

The Adventure Operations Coordinator is a Ministerial position. Ministerial staff render their work, stewardship, relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association, Inc.’s (“MHA”) mission, vision and beliefs. They are responsible for defining, cultivating and leading MHA’s Christian community, conference programs, and retreats.

Position Objective

The Adventure Operations Coordinator is responsible for administrative and programmatic needs in order to ensure quality and impactful programs and experiential activities as offered by the Mount Hermon Adventures department in a manner consistent with MHA’s mission, vision and values. 

Key Job Accountabilities
●    Maintain organization and efficiency with administrative roles such as: creating booked event orders, managing Google calendars and staff schedules, scheduling public activities, and managing large payments.
●    Maintain a high level of knowledge on a variety of topics relevant to the department, including: activity offerings, prices, policies and procedures, and availability. Ensure high standards of communication around these topics with guests, staff, and all other relevant parties.
●    Work closely with the management team on forecasting and optimizing staffing.
●    Work closely with the management team to optimize volume and build out tours on a weekly and monthly basis.
●    Maintain clear and timely communication with staff in all departments: Program, Registration, Outdoor Science, Guest Services, Human Resources, Marketing and Accounting/Payroll.
●    Communicate and coordinate with external entities to plan group outings, including companies, schools, and nonprofits, providing a high standard of professionalism and customer service in all steps of the planning process.
●    Create and publish the weekly staff schedule, ensuring consistency with all departmental requests and commitments.
●    Support the Customer Service Team at the Adventure Center front desk as needed and available.
●    Lead by example in exercising and promoting an attitude of hospitality in all interactions with MHA guests and staff members.
●    Assist Adventure Operations Manager in all other duties as assigned.
Supervisory Responsibilities
This position does not supervise employees or volunteers, but is expected to work closely and collaboratively with the Customer Service Team, providing relevant information and guidance as needed.

Education

●    College degree preferred but not required.
●    Current CPR, AED, First Aid certifications (can be attained on the job) are preferred but not required

Work Experience

●    Some administrative experience is required. 
●    Experience with event planning, scheduling and calendar management is preferred. 
●    Experience and desire to work within and contribute to a positive team setting with diverse people.

Knowledge, Skills and Abilities

●    Demonstrates superior communication and interactions with staff and guests; possessing the ability to respond to both with courtesy.
●    Flexible; ability to change plans with tact and grace.
●    Ability to work with a team in a fast-paced environment.
●    Ability to exercise discretion, good judgment and decision-making abilities when necessary.
●    Absolute attention to detail and safety.
●    Proficiency with Google Docs, Sheets and Drive, as well as capable of learning new software.
●    Ability to receive instruction, as well as to work independently and practice workplace initiative.
●    Ability to be punctual and responsible.
●    Demonstrated positive attitude that translates to guest satisfaction with all programs.
●    Mature understanding and respect for authority and peers, as well as camp guidelines and principles.

Physical Demands

●    The physical environment requires the employee to talk and hear both in person from close and long distances and by phone or radio. 
●    Specific vision requirements of this job include close vision.

Additional Requirements/Skills

●    Ability to work a flexible schedule, potentially including some evenings, and weekends.
●    Adherence to the basic principles as expressed in Mount Hermon’s Mission, Vision, Values and Commitment statements. 
●    Adherence to company dress code and professional standards for personal grooming and appearance.
●    Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.

Qualifications

Salary : $21