Description

Position Objective:

The Room Attendant Team Lead works to support the MHA ministry by providing clean and comfortable accommodations and a warm and welcoming place where guests can relax and refresh their spirit. The Lead also represents the group of Room Attendants in communication, team building, and assignment quality and completion, and occasionally leads department devotional and prayer time in a manner consistent with MHA's mission, vision and values. 

General Qualifications:

The Room Attendant Lead is a Ministerial position. Ministerial staff render their work, stewardship, relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association, Inc.’s (“MHA”) Christian mission, vision, beliefs, culture code and standards of conduct. They are responsible for defining, cultivating and leading MHA’s Christian community, conference programs and retreats.

Key Job Accountabilities:

• Leads Room Attendant Team through encouragement, providing direction, leading by example. 
• Perform daily routine cleaning of housing units and complete the daily room service forms.
• Drive Mount Hermon vehicles safely around property.
• Report all custodial/maintenance issues to Manager. 
• Adhere to all MHA safety regulations and maintain a safe environment for guests and employees.
• Return all lost and found items with a label giving location and date found to the Lost and Found desk in the Accommodations office.
• Help other teams complete rooms so that all locations are ready by check in time.
• Attend all Summer Staff and department meetings.
• Other duties as assigned by Manager.

Supervisory Responsibilities:

• Provide direction to Summer Staff Room Attendants

Qualifications

Education/Certifications/Licenses:

• High School Graduate.
• Current valid driver’s license and a clean driving record required.

Work Experience:

• Prior cleaning experience preferred.
• Prior leadership experience preferred. 

Knowledge, Skills and Abilities:

• Exceptional interpersonal skills with people of all ages.
• Ability to manage time efficiently.
• Must be observant and attentive.
• Ability to work in a fast paced environment and under pressure.
• Mature understanding and respect for authority and peers, as well as camp guidelines and principles.
• Ability to communicate in Spanish preferred but not required.
• Must be punctual and responsible.
• Ability to prioritize daily duties.

Physical Demands: 

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/human, and dry/arid conditions.
• Position requires constant walking and climbing up and down stairs (up to 7.5 hrs per day), sitting, standing, squatting, stooping, twisting, reaching, and bending.
• Ability to perform specific functions of the job. 
• Ability to lift/carry up to 25 lbs. required.

Additional Requirements:

• Must be at least 18 years of age due to requirement for onsite community living.
• Adherence to company dress code and professional standards for personal grooming and appearance.
• Must agree to and comply with MHA’s employee driving guidelines for MHA-owned vehicles and use of personal vehicles for business purposes.
• Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
• Satisfactory completion of background investigation as well as ability to provide proof of eligibility to work in the United States.