What are the responsibilities and job description for the Customer Engagement Project Manager position at Mount Indie?
Job Description
Job Description
Are you passionate about delivering exceptional customer experiences while managing exciting technical projects? Were looking for a Customer Engagement Project Manager to lead the onboarding of external customers to our secure web services network. This role is ideal for a dynamic professional who excels in project coordination, stakeholder collaboration, and driving customer satisfaction.
Youll play a key role in ensuring seamless customer transitions while fostering strong relationships and managing project milestones. This position offers an opportunity to work in a fast-paced, collaborative environment where your leadership and technical facilitation skills will make a significant impact.
What Youll Do :
Customer Engagement & Onboarding
Guide new customers through onboarding, ensuring a smooth integration into our secure services.
Promote our enterprise cloud-hosted service offerings to meet customer needs.
Collaborate directly with government and customer stakeholders to define requirements and use cases.
Technical Facilitation
Lead technical discussions to gather and document project requirements.
Define the scope of work for LAN and WAN network connections and configuration changes.
Collaboration & Communication
Work closely with cross-functional, geographically dispersed teams, including Network Engineering, Cybersecurity, Program Managers, and Senior Government stakeholders.
Coordinate with teams like Cybersecurity, Compliance, Operations, and Service Delivery to address and resolve customer issues.
Project Management
Develop detailed project plans, milestones, and critical paths while ensuring quality and compliance standards.
Monitor project progress, proactively identify risks, and implement timely solutions.
Report project status clearly and accurately, ensuring deliverables meet expectations.
Manage multiple initiatives effectively, practicing strong prioritization and time management.
Customer Loyalty & Satisfaction
Build trusted relationships to drive customer satisfaction and long-term engagement.
Capture valuable customer insights to improve processes and outcomes.
Leadership
Demonstrate strong leadership to influence stakeholders and team members.
Adapt to evolving project demands in a fast-paced, collaborative environment.
What Youll Bring :
Minimum Requirements :
Active TS / SCI Security Clearance
Bachelors degree in Program / Project Management, Information Systems, Business Management, or related field
5 years of experience in project management, focusing on customer engagement and technical facilitation
Proven ability to manage cross-functional teams and government stakeholders
Skills & Competencies :
Strong leadership and team management capabilities
Exceptional communication and interpersonal skills
Proficiency in Agile methodologies and tools (e.g., Jira)
Ability to manage multiple projects and priorities in a dynamic setting
Analytical mindset with strong problem-solving skills and attention to detail
Experience using SharePoint for tracking and reporting
Technical Knowledge :
Understanding of LAN and WAN network connections
Experience leading technical engineering discussions
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