Lead - ICU Technician

Join Our Team at Mount Laurel Animal Hospital!

Position: Lead - ICU Technician Location: Mount Laurel, NJ 

About Us: Mount Laurel Animal Hospital is a privately-owned, multi-specialty referral veterinary practice and 24-hour emergency and critical care facility that has been a trusted part of the community since 1976. Our modern 25,000 sq. ft. facility is equipped with state-of-the-art technology, including a 64-slice CT, 1.5 Tesla MRI, digital radiography, and advanced surgical suites. We are home to a diverse team of over 400 dedicated professionals, including more than 50 veterinarians and numerous board-certified specialists.

Why Join Us?

· Supportive Culture: At Mount Laurel, we believe in creating a supportive work environment that values compassion and collaboration.

· Work/Life Balance: We prioritize your well-being with flexible work schedules and generous PTO policies.

· Professional Growth: We advocate for your development with numerous opportunities for both internal and external education and training, empowering you to pursue your veterinary career aspirations.

· Convenient Location: Enjoy the best of both worlds! Our hospital is conveniently located near Philadelphia and just an hour from New York City and the beautiful New Jersey shore.

Benefits:

· Competitive wages

· 401K matching

· Continuing Education (CE) allowance

· Uniform Allowance

· Medical, vision, and dental insurance

· Generous PTO policy that rewards longevity

· Discounted veterinary care for your personal pets

Our Core Values - BE EPIC:

· Believe in: Empowerment, empathy, professionalism, integrity, and collaboration define our work culture.

· Empowerment: We encourage professional development and provide training to help you make the best decisions for our clients and patients.

· Empathy: We build strong relationships with our team, clients, and community, treating everyone like family.

· Professionalism: We abide by all regulations and strive to inspire excellence in ourselves and others.

· Integrity: Honest decisions and responsibility are key to our success.

· Collaboration: We work as a cohesive team to deliver high-quality veterinary care.

Ideal Candidates: We are looking for highly motivated, organized, and friendly individuals who share our commitment to exceptional customer service, outstanding patient care, and teamwork.

If you’re ready to join a team that values you and supports your growth, we want to hear from you! Apply today to be part of Mount Laurel Animal Hospital’s EPIC Team!

Mount Laurel Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lead - ICU Technician

Department:                  ICU

Reporting To:                 Nursing Supervisor

Worker Category:        ☒ Full-time      ☐Part-time                ☐Seasonal        ☐Intern          ☐Extern

FLSA Status: ☒Non-Exempt (Hourly)                     ☐Exempt (Salaried)

Working Location:       Mount Laurel, NJ

Purpose of the Role: 

The purpose of this position is to aid in overseeing the day-to-day operations related to the function of the primary care department. The ICU Lead is responsible for providing leadership to their department, ensuring compliance with the practice of veterinary medicine and the hospital’s standards of care by department team members. The lead is also responsible for creating an environment of teamwork in which quality medicine is delivered.

Under the supervision of their respective Nursing Supervisor and the assistance of the Department Head, the Department Leads will work in conjunction with the leads of other specialty departments and the general practice to direct and coordinate positive change as it relates to the office activities, oversee the standards of care in the respective department. Department Leads play a role in helping fulfill MLAH's mission and vision as well as helping create direction for the practice.

The Department Lead may be required to work additional hours beyond a regular clinical work schedule to accomplish the duties of the Department Lead position.

Key Responsibilities:

• Develop and implement department-specific protocols and procedures with input from designated supervisor and training mentor to improve processes, staff performance, and utilization.
• Assist in formulating objectives and policies to ensure efficient departmental operations.
• Coordinate and participate in departmental meetings as the department's needs dictate.
• Work well with all team members and ensure that actions support the hospital, the doctors, and the practice philosophy.
• Provide training on department-specific protocols and SOPs with input and guidance from training mentors, designated supervisors, and the Department Head.
• Disseminate relevant information to additional staff and doctors as indicated.
• Act as a liaison between the department, supervisors, and members of management.
• Perform quarterly designated team member meetings with input from the designated supervisor.
• Proactively provide agenda topics in which discussion is required during meetings.

Essential Functions of the Job: 

• Mentor and work with departmental staff.
• Assist staff where necessary and foster an educational environment.
• Proactively identify solutions to overcome unexpected volume, delays, staffing shortages, etc.
• Coach employees in the department regarding expectations and performance and lead by example.
• Expected to help enforce hospital policies while on the floor and act as an example for the rest of the staff, regardless of department.

Education and Work Experience Requirements:

Knowledge/Skills/Abilities

• Able to work in a fast-paced environment.
• Excellent time management skills.
• Excellent verbal and written communication skills.
• Demonstrates customer service-oriented interpersonal skills. 
• Demonstrates strong interpersonal and communication skills (both verbal and written) necessary to articulate ideas clearly and concisely and interact effectively with a wide range of internal and external contacts. It also requires the ability to develop and maintain positive working relationships. 
• Demonstrates proficiency in computer skills (i.e., data entry, word processing, spreadsheets, and database applications). 
• Demonstrates professional attitude and goal-oriented work ethic, with the ability to function independently and in a team environment. 
• Ability to follow all policies/procedures/protocols within the hospital.