What are the responsibilities and job description for the Patient Care Advocate position at Mount Laurel Animal Hospital?
Patient Care Advocate
Mount Laurel Animal Hospital offers aspiring veterinary professionals the opportunity to pursue their dreams and turn their passion for learning into a stepping stone for a successful career! We take the health and well-being of our employees seriously, offering flexible working conditions and encouraging a well-rounded work/life balance. Our employees’ quality of life outside of the practice is something we strongly value and support. We are conveniently located 1 hour from New York City and New Jersey shore towns making us an excellent choice to work and play! It’s not just a job, it’s a lifestyle.
The specialties we offer:
Primary Care
Emergency Services
Avian & Exotics
Neurology
Oncology
Critical Care
Specialty Surgery
Behavioral Medicine
Ophthalmology
Internal Medicine
Cardiology
Anesthesiology
Clinical Pathology
Rehabilitation
Blood Bank
Summary:
Mount Laurel Animal Hospital is looking to hire a strong Veterinary Technician that can act as a Patient Care Advocate to join our team! We are a busy general practice and emergency hospital which is built around a collaborative culture.
The successful candidate will facilitate a smooth operation between our Veterinarians, Vet Assistants, Vet Techs and Client Service Representatives. The successful candidate will communicate effectively with all levels of our staff and understand the needs and requests of both our internal clients and our external clients.
Responsibilities and Skills:
- Complete all critical follow-up calls and assist in determining what constitutes a critical follow-up alert.
- Communicates with clients as needed regarding the medical status of their pets
- Call owners with normal bloodwork results
- Assist in filtering notes from doctors
- Be familiar with hospital protocols (ie: vaccines)
- Be familiar with common side effects of medications and common treatment plans based on treatments and certain disease processes
- Be familiar with commonly used products
- Assist doctors with client communication when the doctor is not available
- Make triage decisions quickly and decisively
Skills/Qualifications:
- Two or more years of experience in veterinary medicine
- CVT/VTS Certification a plus
- Be proficient in EMR and Cubex systems or able to quickly acclimate
- Familiar with navigating medical records to guide the client in the next steps
- Ability to work in a fast-paced environment
- Self-motivated and able to direct staff and take direction and develop a strong team/partnership
- Organized and have excellent time management skills
- Critical thinking and problem-solving skills are required
Physical Requirements and COVID-19 Requirements:
This job is physically active and requires frequent bending and standing for long periods of time. Flexible work schedule with a commitment to work nights, weekends, and holidays as requested.
Full Complement of Benefits:
MLAH provides a wide range of benefits with a generous $300.00 employee insurance premium contribution for employees that work 35 hours or more per week. In addition to Medical, Dental, and Vision, we offer paid time off, continuing education allowances, and employee rewards programs including pet discounts. Our 401K allows for a company match.
Mount Laurel Animal Hospital is an Equal Opportunity-Affirmative Action Employer–Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/Age.
