What are the responsibilities and job description for the Service Line Director Musculoskeletal Services position at Mount Nittany Health?
This position reports to the Chief Strategy Officer (CSO) and serves as the dyad partner with the physician director for the musculoskeletal service line. The Service Line Director maintains accountability for the development and evolution of musculoskeletal services, with possible expansion to other services and areas, across all geographic regions and Mount Nittany Health sites by working through the health system’s Executive Team. This position will be accountable to the Service Line Executive Council “Executive Council” as well as the Service Line Steering committee.
LEADERSHIP VALUES
The MNH Leadership Values we are striving to emulate:
- Respect, appreciation and caring for all-positive outlook
- Initiative, achievement oriented, drive for excellence and continuous improvement; perseverance and ability to see the big picture
- Teamwork and support for others; interdependence and commitment to the collective; system success as opposed to individual achievement or credit
- Open, respectful, candid communication; handles conflicts and differing points of view directly; doesn’t shy away from difficult issues or conversations
- Stewardship of resources and passion for efficiency
- Ownership of actions and results focused
- Resilient; adaptable to change; perseveres in the midst of challenges
- Courage
ESSENTIAL FUNCTIONS
- Strategic Planning and Leadership:
- Develop and implement strategic plans for the service line that align with the organization’s overall mission, vision, and goals.
- Provide leadership and direction to clinical and administrative staff within the service line.
- Conduct market analysis and research to inform recommendations for service line growth and program development.
- Complete competitor assessments and track market share
- Identify gaps in care and makes recommendations to close identified gaps as appropriate.
- Establish annual goals and develop KPIs to track and monitor progress toward achievement of goals including but not limited to access, patient experience, financial performance and quality.
- Business Development and Growth:
- Identify and pursue opportunities for service line growth and expansion, both programmatic and geographic. Develop supporting business and operational plans, building the business case for targeted opportunities including the depth and scope of services. This includes but is not limited to physician manpower.
- Develop marketing strategies to promote the service line and attract new patients.
- Build and maintain relationships with key stakeholders, including physicians,
- Advance Practice Providers and leaders across the organization.
- Develop relationships with outside organizations and other health systems in the market to partner on service line development opportunities where appropriate.
- Financial Performance:
- Develop and manage the service line’s budget, ensuring financial goals are met or exceeded.
- Present the financial feasibility for service line expansion including the ROI for new equipment, space, software, etc.
- Analyze financial reports and performance metrics to identify opportunities for cost savings and revenue enhancement.
- Implement strategies to improve service line profitability while maintaining quality of care.
- Quality, Access and Patient Safety:
- Ensure the service line meets or exceeds quality and patient safety standards.
- Monitor and evaluate clinical outcomes, patient experience and patient satisfaction, implementing improvements as needed.
- Streamline patient access across the continuum of care.
- Promote evidence-based practices and innovations in patient care.
- Foster a culture of excellence, teamwork, and continuous improvement.
- Staff Development and Management:
- Recruit, train, and retain a high-performing team of clinical and administrative staff.
- Conduct performance evaluations, provide feedback, and support professional development.
- Address staffing issues and promote a positive work environment.
- Compliance and Risk Management:
- Ensure the service line complies with all relevant laws, regulations, and accreditation standards.
- Implement risk management strategies to minimize potential liabilities.
- Conduct regular audits and assessments to identify and address compliance issues.
NON-ESSENTIAL FUNCTIONS
Performs related and miscellaneous duties as assigned.
MINIMUM REQUIREMENTS
Education:
- Bachelor’s degree in healthcare administration, business administration, or a related field is required. A master’s degree is preferred.
Experience:
- Minimum of 7-10 years of progressively responsible experience in healthcare management
- 5 years in a leadership role within general orthopedics.
- Broad musculoskeletal service experience, including multiple subspecialties relative to the overall service line preferred.
Knowledge, Skills, Abilities:
- Strong leadership and interpersonal skills.
- Ability to work in a matrix environment/organizational structure.
- Excellent strategic planning and organizational abilities.
- Proficient in financial management and budgeting.
- Knowledge of healthcare regulations and accreditation standards.
- Ability to analyze complex data and make informed decisions.
- Exceptional communication and presentation skills.
- Commitment to quality improvement and patient safety.
License/Certification/Registration:
None required.
SUPERVISION RECEIVED
Receives minimal supervision from the Chief Strategy Officer
SUPERVISION GIVEN
None.
