What are the responsibilities and job description for the Lead Help Desk Technician position at Mount Pisgah Christian School?

Job Description

Position : Lead Help Desk Technician

Reports To : Director of Technology

FLSA Classification : Non-Exempt

Founded in 1986, Mount Pisgah Christian School is a leading private school that provides an outstanding college-preparatory education grounded in Christian faith and values. Our vision is to teach foundational truth in an ever-changing world, empowering students to think critically and creatively and to act with courage and compassion. We are committed to partnering with families to offer excellence in faith, academics, fine arts, and athletics.

Responsibilities :

To support the vision, mission, and guiding principles of the School.
Attend and participate in training opportunities and seminars relevant to this position.
Monitor the helpdesk and prioritize responses and resource requests in real-time.
Basic troubleshooting of hardware, software applications, servers, networking and telephone systems.
Escalate problems to the appropriate IT staff member when necessary.
Lead in collaborating teacher training with divisions based on the division principal priority.
Manage users and security and data integrity settings in the Veracross database.
Prepare documents for employee onboarding and participate in their training.
Lead collection of devices and account changes for departing employees.
Monitor inventory levels for key equipment and facilitate orders to maintain device readiness.
Manage Google Workspace users and applications.
Setup and move equipment for users including computers and peripherals.
Monitor and manage Chromebook inventory with a knowledge for including basic repairs.
Manage Access control for students and staff.
Assist with other projects, tasks, or duties as assigned by the Director of IT.

Qualifications :

Bachelor’s degree in related field or work experience aligning with described responsibilities.

A minimum of 2 years’ experience preferably information technology.

Proficient knowledge of active directory.

Knowledge of infrastructure network such as hubs, switches, telephone and wiring.

Proficient knowledge of PC hardware and operating system.

A mission-driven individual who demonstrates an eagerness to serve in a faith-based academic environment & genuine ability to connect with and serve young people in a Christian community.

Communications : Effective written, verbal, and editing communication skills. Should be able to adapt communication style to suit different audiences.

Collaboration : Has student-centered focus and ability to work with multiple internal and external stakeholders, including students, families, faculty, staff, and community partners.

Work Environment :

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee will be required to do the following.

Frequently sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.

Frequently stand, walk distances, and climb stairs.

Drives personal vehicle across campuses.

Have specific vision abilities required by this job that include close vision, distance vision, color vision, depth perception, and the ability to adjust focus

The noise level in the work environment is usually low.

Manage equipment, including a phone, computer, camera, video equipment, and other electronic devices.

Use muscles or limbs to Lift boxes or items under 30 lbs.

Occasionally work nights and weekends in support of departmental school activities.

The faculty and staff of Mount Pisgah Christian School affirm a Statement of Faith. The school believes that the fair and equitable treatment of the employee is critical to fulfilling its mission, vision, and core values.

Consistent with its Christian beliefs, MPCS does not discriminate in its employment practices or the administration and dissemination of its programs and services.

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