CRCSU Crisis Counselor II/III

Job Description

OPEN UNTIL FILLED

JOB SUMMARY:

The Crisis Receiving/Crisis Stabilization Unit (CRCSW) Crisis Counselor II/III provides assessment and clinical support to people seeking crisis intervention services in the Crisis Receiving Center, Residential Crisis Stabilization Unit, or in the community via mobile services. Provides clinical assessments and diagnosis of individuals displaying acute signs and symptoms of psychological distress. Formulate, write, and implement clinical and diagnostic plans related to the needs of the individual. Facilitate individual and group counseling to those served in accordance with program requirements and clinical needs of the individual. Manages acute distress, rapid assessment, and provides effective communication and coordination of services among multiple systems. Coordinates appropriate services and interventions in order to stabilize the individual in the least restrictive manner. Serves as part of an interdisciplinary team to ensure service coordination to assist people served to live and function optimally in the community.

ESSENTIAL FUNCTIONS:

• Provide individual, group, or family counseling services to people served that meet the criteria for admission to the Residential Crisis Stabilization Unit or any of the programs in the Agency’s Crisis Continuum of Services as appropriate.
• Within three months of hire, obtain certification as a Mandated Prescreener as defined by DBHDS standards and assist in managing the ECO/TDO processes at the Crisis Receiving Center, Residential Crisis Stabilization Unit, as well in as the Emergency Department or other community setting as appropriate. Attend court hearings as Agency designee and complete required reports. Conduct re-commitment screenings or Mandatory Outpatient Treatment (MOT) initial treatment plans as assigned by the Team Lead or Director. Complete supervision and continuing education requirements on an annual basis to maintain certification.
• Assist individuals with crisis resolution and general problem-solving skills. Develop effective and measurable individualized service plans for crisis stabilization and crisis intervention to assist in diverting individuals served from hospitalization. Monitor the plan to ensure services are provided as requested and make adaptations to the plan as needed, based on the person’s progress.
• Respond in a timely manner to people receiving services, their families, and representatives of multiple systems by providing and gathering necessary information, as appropriate. Interact with people served and community partners in a professional manner, maintaining communication and appropriate boundaries that support effective collaboration. Promote positive communication and collaboration among team members and other community resources needed to provide quality services. Serve on designated teams, committees and work groups as requested.
• Demonstrate sound clinical judgement in evaluations and ensure appropriate follow-up as determined by the needs of the person served. Staff cases with leadership personnel as appropriate and provide staffing consultation to others as requested. Serve as a member of the agency’s internal CISM team and provide emergency assistance (debriefings) to agency and community support staff.
• Assist with items required for the insurance authorization review process including but not limited to the data platform provided by DBHDS, service registrations, requests for authorization, and continued stay requests. Initiate the appeal process if denials are obtained. Work with crisis team to obtain necessary clinical information for submission of requests in a timely manner to ensure approval.
• Meet productivity standards for services provided. Document all required elements in the electronic health record (EHR) at the conclusion of the crisis service. Ensure that individual records are in compliance with all applicable local, state, and federal requirements including guidelines as they pertain to DBHDS Licensure Regulations, Waiver, State Plan and Clinic Options Medicaid. Complete administrative and other paperwork as required.

OTHER DUTIES:

• Assist with allocation/management of SUD funding, if applicable.
• Other duties as assigned by supervisor.

QUALIFICATIONS:

• Ability to interact with people served in a supportive and therapeutic manner.
• Ability to project a professional image while interfacing with the community.
• Ability to work independently and as part of a team.
• Good oral and written communication skills.
• Basic computer skills to include keyboarding.
• Willing to work flexible hours including nights, evenings, weekends, and holidays.

Job Requirements

EXPERIENCE/EDUCATION REQUIRED:

CRCSU Crisis Counselor III: Must have an educational attainment of a Master's or Doctoral degree with an associated professional license.

OR

CRCSU Crisis Counselor II: Educational attainment that would be required for the following:

• Licensed Professional Counselor (LPC)
• Licensed Clinical Social Worker (LCSW)
• Licensed Marriage and Family Therapist (LMFT)
• Licensed Clinical Psychologist (LCP)

The following Master's degrees are deemed to meet the above requirements:

• Master of Social Work
• Ph.D. or Doctor of Psychology (Psy.D.) in clinical or counseling psychology. A clinical degree in counseling from a program accredited by the Council for Accreditation of Counseling and Related Educational Programs (CACREP)

Driver’s license with a safe driving record.