What are the responsibilities and job description for the Care Coordinator (Benefits and Entitlements) position at Mount Sinai Health Systems?
Description
Job Title: Care Coordinator (Benefits and Entitlements)
The Care Coordinator in this position at REAP [Resource, Entitlement, Advocacy Program] will be based at 1403-05 Madison Avenue, Manhattan. REAP plays a critical role in efforts to improve the health of our growing patient population. REAP helps reduce unnecessary admissions and emergency room visits by providing advocacy and assistance around benefits procurement and maintenance and by connecting patients to community resources.
The Care Coordinator joins a staff of 13 including Care Coordinators, Social Workers, Administrative Assistants, and Director. Care Coordinators will be responsible for handling a caseload of patients for whom they provide the following assistance:
- Comprehensive screening to assess eligibility for a range of government benefit programs
- Educating patients about the programs for which they are eligible
- Assisting patients in applying for, securing and maintaining active coverage for eligible benefit programs
- Collaborating with social workers and other internal and external agency staff to advocate on patient’s behalf to overcome barriers to accessing needed care
REAP assists with a range of government programs including Medicaid, Medicare, Child Health Plus, Essential Plan, SNAP & others. In addition to on-the-job training, PEAK modules & online webinars, Care Coordinators will attend trainings at Medicaid & will attend a 3 day training to become a Certified Application Counselor with the New York State of Health Marketplace.
Responsibilities
Care Coordinators meet with patients during scheduled appointments in accordance with COVID safety guidelines. They also contact relevant public benefit programs and community agencies as needed to address patient barriers to care. They are responsible for documenting their work in the REAP Salesforce database and when appropriate in a shared database with the Finance Department. They will have access to the electronic medical record as needed for the purpose of checking for insurance information.
Care Coordinators are assigned patient referrals and complete a comprehensive intake for the purpose of screening and appointment scheduling. The Care Coordinator is responsible for documenting their work in the REAP database and continuing to work with the patient over time as needed. Care Coordinators collaborate with hospital staff who refer patients to REAP and are responsible for updating the referring staff person on the outcome of their work with patients.
REAP utilizes a team approach and Care Coordinators work closely with other REAP staff. Teamwork is an essential part of the work at REAP as staff communicate frequently throughout the day about patient and program needs.
This position requires the willingness and the ability to be flexible as REAP explores options for responding to the growing demand for its services in a rapidly changing health care environment.
Qualifications
- Bachelor's degree.
- Experience in healthcare or related field is preferred.
- Experience with government benefit programs is preferred.
- Excellent oral and written communication skills and ability to foster a supportive environment for patients.
- Bilingual (English/Spanish).
- Proficiency in MS Office. Ability to learn hospital documentation and scheduling systems and care coordination applications.
- Excellent organization and time management skills as well as attention to and accuracy with details
- Must work well as part of a small team
Non-Bargaining Unit, 186 - Social Services - MSH, Mount Sinai Hospital
Employer Description
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.
Explore more about this opportunity and how you can help us write a new chapter in our history!
“About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”
EOE Minorities/Women/Disabled/Veterans
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58661 - $71974.47 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Salary : $58,661 - $71,974
