ISS Help Desk Assistant

Description

Employer Address: Mount St. Joseph University 5701 Delhi Rd. Cincinnati, OH 45233

Department: ISS Help Desk

Status: Non-Exempt

Supervisor Contact Information:

Hannah Kuderer, Applications Developer & Analyst | Hannah.Kuderer@msj.edu | 513-244-4349

Pay: The Student Employee Pay Wage Policy can be found on myMount

Evaluation Period: Annual performance evaluations if the student works the entire academic year. If the student works one semester, the performance evaluation will be completed after that semester

Purpose: ISS Help Desk Assistants are responsible for assisting students, staff and faculty members with any technology needs. All ISS Student Workers are to assist patrons at the Help Desk and provide front-line assistance for the support of electronic classrooms, and the delivery and support of media equipment.

Duties and Responsibilities:

• Issue and renew loaner notebook computers & student audio/video equipment as needed.
• Assisting with opening and closing of the Help Desk.
• Renewing media materials
• Operating multi-line telephone
• Assisting clients with campus directional questions.
• Handling level 1 technical questions & requests, creating service tickets if needed.
• Support of all classroom, office, and other technology.
• Training of other lab techs. Training and support of customers in basic computer software/hardware operation.
• Pushing /pulling equipment on carts, bending, carrying equipment upstairs, familiarity with, or technical aptitude to learn operation and support of media, computer equipment, and software.
• Other duties as assigned.

Qualifications

Qualifications:

• Currently enrolled student at Mount St. Joseph University
• Ability to work on own initiative, independently, and to deadlines
• Well organized, punctual, and reliable
• The ability to communicate sensitively and tactfully, both orally and in writing, with individuals at all levels within the University
• Experience in areas indicated above plus other qualifications and requirements necessary for completion of duties.
• Initial knowledge of computing technology (notebook and tower computers) preferred.
• Willingness to learn new processes and techniques required for the position.
• Demonstrate verbal communication skills required for interaction with Library Help Desk patrons.
• Work efficiently with others.
• Working under the pressure of deadlines.
• Open availability and willingness to work all shifts (early mornings, evenings, and weekends) including breaks preferred.
• Interaction with employees, students, or other individuals on campus.
• Gather information, clarify facts and details, and coordinate work with other student workers, staff and faculty members to ensure accurate media moves.

To apply, please complete application.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer