What are the responsibilities and job description for the Customer Service Representative position at Mountain Air Conditioning and Heating?
Overview
Mountain Home Services is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.
Schedule: Monday - Friday 9AM - 6PM MST plus occasional weekends / holidays.
What's in it For Me?
- Competitive Compensation ($17/hr - $19/hr)
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Qualifications
Do I have What it Takes?
- High School Diploma or GED preferred
- 2 years customer service experience
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus.
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
- Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
Responsibilities
What Will I Do?
- Successfully handle high volume inbound customer service calls
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
Salary : $17 - $19
