What are the responsibilities and job description for the Mountain Market Manager position at Mountain Air Country Club?
About Company:
Located in the beautiful Blue Ridge mountains at an elevation of 4,436 feet, just northeast of Asheville, NC, our established member-owned country club offers the very best in aviation, golf, and club living. Members enjoy an array of resort-style amenities including the highest private runway east of the Mississippi, an 18-hole golf course, Har Tru tennis courts, pickleball courts, a complete fitness and wellness center, Spa Tohi, the Outdoor Discovery Center, and children's accommodations.
We are driven by our Mission and guided by our Values of Respect, Customer Service, Sincere Integrity, Passion for Programs, Family-Centered, Transparency, and Fiscal Responsibility.
Mountain Air Country Club's staff culture is team-oriented and dedicated to advancement, excellence, and superior customer service. All positions offer a quality work environment, employee meals during season, 401k matching, a season-ending bonus, and more.
About the Role:
The Mountain Market Manager will be responsible for overseeing the operations and strategic direction of our Mountain Market location, ensuring that it meets both customer expectations and company goals. This role involves managing a diverse team, optimizing inventory management, and enhancing customer engagement through innovative marketing strategies. The successful candidate will analyze trends and customer feedback to drive sales and improve service delivery. Additionally, the Mountain Market Manager will collaborate with various departments to ensure seamless operations and adherence to safety and quality standards. Ultimately, this position aims to create a thriving environment that fosters community relationships and maximizes profitability.
Minimum Qualifications:
- Proven experience in retail management or a similar role, preferably in a deli or food service setting.
- Strong leadership skills with the ability to motivate and manage a diverse team.
Preferred Qualifications:
- Experience in food service or knowledge of grocery items and services.
- Familiarity with inventory management software and point-of-sale systems.
- Previous experience in a customer service role or retail sales.
Responsibilities:
- Lead and manage daily operations of the Mountain Market, ensuring high standards of customer service and product availability.
- Develop and implement marketing strategies to attract and retain customers, including promotions and community events.
- Monitor inventory levels and coordinate with suppliers to ensure timely restocking of products.
- Train, mentor, and evaluate staff performance to build a motivated and effective team.
- Maintain a clean, presentable, organized space.
- Analyze sales data and customer feedback to identify areas for improvement and implement necessary changes.
Skills:
The required skills for this role include strong leadership and communication abilities, which are essential for managing a team and interacting with customers effectively. Analytical skills are crucial for interpreting sales data and market trends, allowing the manager to make informed decisions that drive business growth. Customer service skills will be utilized daily to ensure that all customers have a positive shopping experience, fostering repeat business. Additionally, marketing skills will be applied to create engaging promotions and events that resonate with the local community. Preferred skills, such as knowledge of food service, will enhance the manager's ability to connect with customers and provide expert recommendations.
