Collections Manager

Mountain Alarm, a Pye-Barker Fire & Safety company, is hiring a Collections Manager for our Western Region locations.

Position Summary: The position is responsible for all aspects of the credit and collections department including leading team of Collections Specialists, implementing collections policies established by the company, administering credit policies, performing credit checks, and establishing credit limits for customers with the assistance of CFO or Controller. Makes collection calls, investigates, and resolves credit disputes with customers. Works closely with General Managers, Office Managers, vendors, and customers.

Duties & Responsibilities:

• Administers the established credit and collections policies
• Performs credit checks and establishes credit limits for customers
• Leads team of Collections Specialists to meet or exceed collections and aging goals established by company, including meeting the set metrics each month
• Makes collections calls and oversees the effectiveness and quality of calls performed by department
• Investigates and resolves collections/credit disputes with customers including unapplied credits and works with branches to inform management of any issues
• Works closely with branch personnel in monitoring claims and delinquent accounts
• Manages claim process to ensure all claims are resolved in a timely manner. Works with liens, bonds, and legal cases as necessary
• Manages and improves existing collections processes; monitors RMR at risk on a regular basis
• Oversees any outsourced collections agencies, including first party and third-party collections agencies. This includes placement of accounts, resolution of disputes and collaboration with branches to ensure the accuracy of disputes and any legal action against debtors
• Reports to senior and/or executive management regarding collections efforts, patterns, and other areas of concern
• Performs other duties as assigned

Education & Required Skills:

• Bachelors Degree in Accounting, Finance, or Business Administration or 3-5 years of relevant training and experience in Collections Management
• Excellent verbal and written communication skills
• Demonstrates negotiation skills and the ability to handle difficult calls with tact and diplomacy
• Ability to read and interpret complex documents such as policies and collection regulations (i.e. Federal and State Collections laws)
• Ability to self-manage and work quickly and accurately
• Able to train, mentor, and guide others to develop new skills; assist others in identifying and meeting goals; guide others to arrive at constructive solutions
• Able to handle daily deadline pressure with positive "can-do" attitude
• Aptitude for problem-solving, ability to determine solutions for customers
• Maintains a good working environment with all employees, vendors, and customers
• Must be able to type proficiently and have a working knowledge of MS Office products
• Must read and speak English

About Mountain Alarm Fire & Security:

Mountain Alarm Fire & Security has over 65 years' experience protecting what matters most. The Company has grown and expanded to locations throughout Utah, Arizona, Colorado, Idaho, Montana, and Wyoming. As a family owned and operated company, we strive to provide the best customer experience from inception and beyond. We hire quality individuals with entrepreneurial spirits who are excited to help us soar to levels that far exceed our competition.

Acquired in December 2021 Mountain Alarm is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.