What are the responsibilities and job description for the Hire Ahead - Part Time - Member Service Representative (Teller) - Bi-lingual English/Spanish Speaking position at Mountain America Credit Union?

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.

Job Description

LOCATION

Las Vegas Branch

7280 W Lake Mead Blvd

Las Vegas, NV 89128

SCHEDULE

Part Time; Monday - Friday 11 : 00am - 5 : 00pm

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.
Provides quality service by assessing, advising, and assisting credit union membership.
Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.
Educates members about MACU products and services.
Consistent focus on increasing member satisfaction and account retention.
Expected to meet production goals as a representation to help our members.
May follow up with members on product referrals (e.g. warm calling).
Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.
Greets all members professionally.

Cash Transactions

Accurately maintains cash drawer.

Accurately and efficiently processes transactions in accordance with established policies and procedures.

Assists in the opening and closing procedures of the branch.

Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

Represents the credit union in a professional manner, both in dress and in actions.

Keeps work area neat and clean.

Responds to email / voicemail / missed calls / other communication in a timely manner.

Actively participates and completes product knowledge courses.

Travel may be required.

Complies with all regulations as required by law.

Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least six months of customer service experience.

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

A valid driver's license is required

To be completed during the first 90 days :

MSR Certification Package through the following :

Teller Branch Checklist

Products & Services

Teller Follow-up Training

MSR Sales Certification

Computer / Office Equipment Skills

Basic computer operating skills

Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)

Type a minimum of 35 words per minute preferred

Managerial Responsibility

No supervisory / managerial responsibilities

Other Skills and Abilities

Thorough knowledge of credit union policies, procedures and regulations

Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service

Ability to perform mathematical calculations

Ability to communicate effectively using written and verbal communication

Ability to communicate effectively in English and Spanish

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

LI-JL1

INDMS

This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.

Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.

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What are the responsibilities and job description for the Hire Ahead - Part Time - Member Service Representative (Teller) - Bi-lingual English/Spanish Speaking position at Mountain America Credit Union?

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