What are the responsibilities and job description for the Lead Member Service Representative position at Mountain America Credit Union?

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Assist in the supervision of MSRs to process teller transactions and balance accounts, ensure quality service while achieving sales and quality objectives. Maintain compliance with credit union operational policies and procedures to meet the needs of the members.

Job Description

Location

Salt Lake 3300 S Branch (0041)

2174 E 3300 South

Salt Lake City, UT 84109

Schedule

Full Time; Monday - Friday 8 : 45am - 6 : 15pm; Rotating Saturdays 8 : 45am - 2 : 15pm

At Mountain America, we are committed to taking care of all our employees.

Starting competitive pay of $18.25 per hour and can increase depending on experience, plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!

To be effective, an individual must be able to perform each job duty successfully.

Exhibits outstanding member service skills (AAA) and exemplifies MACU values and philosophy while fulfilling responsibilities as a supervisor

Oversees MSR operations to ensure teller transactions are processed correctly and in a timely manner

Responsible for coaching the MSR's on AAA and ensure quality member service within the branch

Assists Branch Management in developing methods to track and measure MSR productivity, accuracy, sales and service

Responsible for conducting the monthly and quarterly certifications

Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations

Effectively and accurately performs MSR duties in accordance with established policies and procedures as needed to assist in serving the members

Balances cash drawer daily

Assists in the daily operations of the branch

Represents the credit union in a professional manner, both in dress and in actions

Creates and maintains the MSR schedule

Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his / her position

Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least two years of branch or related experience

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

Must meet all Branch Progression training expectations of an MSR II

Items to be completed generally within the first six months :

MAU Financials

New Account Training

Understanding the Generations Training

Branch Mentor Training

Computer / Office Equipment Skills

Basic computer operating skills

Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)

Symitar experience

Type a minimum of 35 words per minute preferred

Managerial Responsibility

Has supervisory responsibilities that are usually partial or part time, and / or restricted to assigning work and supervising the efforts. Trains and coaches members within their team. Much of the time is spent performing work of the type supervised. May assist in giving input on candidates for employment, performance evaluations and salary reviews.

Other Skills and Abilities

Knowledge of credit union policies, procedures and regulations with ability to sell the services of the credit union. Ability to supervise and direct the work of others to give quality service. Previous MSR experience. Ability to perform mathematical calculations. Ability to communicate effectively orally and in writing.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.

Mountain America Credit Union is an EEO / AA / ADA / Veterans employer.

Salary : $18

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