Mortgage Closing Manager

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Mortgage Operations Closing Manager oversees the entire mortgage loan closing process, managing production levels, loan quality levels, and service levels of a team of closing specialists. They ensure all necessary documents are prepared accurately, coordinating with various parties involved including loan officers and title companies, guaranteeing compliance with regulations and investor overlays to successfully close and fund loans on time and within guidelines. They are responsible for hiring, training, and supervising their team while maintaining quality control throughout the closing process.

The incumbent collaborates with other leaders in the Mortgage Department to facilitate clear communication regarding emerging trends and process improvements that align with the overall direction of the Mortgage Department. This role emphasizes a commitment to cultivating a high-performance culture and fostering the professional growth and development of the closing team, while providing excellent member service.

Job Description

LOCATION

Tanner Building - Hybrid

7167 S Center Park Drive

West Jordan, UT 84084

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

• Hire, train, and lead a team of closing specialists, assigning tasks, monitoring performance, and providing coaching to ensure efficient operations
• Provides leadership to mortgage loan closers through coaching, training, development and check ins.
• Meets with employees on a regular basis to monitor continuous improvements; this includes monthly one on ones, individual development plans and team meetings
• Coordinates all aspects of the closing process including document preparation, title review and loan funding activities
• Ensure all loan files adhere to federal and state regulations, investor guidelines, and company policies throughout the closing process including Fannie Mae, Freddie Mac, FHA, VA, UDSA and Housing Authorities.
• Respond to monthly audits, investor suspensions and correct any errors promptly and in a professional manner.
• Ensures team is compliant by following guidelines of RESPA, TILA, HMDA, CFPB and NCUA. Assist leadership with agency audits (CFPB, NCUA, HUD, etc.)
• Oversees the review closing documents for accuracy, completeness, and compliance before loan funding.
• Works closely with mortgage training and the compliance team to assess development and training needs for individual employees as well as for the mortgage department
• Act as a liaison between involved parties and other stakeholders to address issues and facilitate smooth closings
• Monitor and track loan pipelines to identify potential delays and ensure timely closings
• Creates and maintains monthly reports (closer report cards/board reports, etc.) to monitor productivity levels, Key Performance Indicators, internal survey results, suspense items, post-closing audit results, tolerance cures and file quality
• Assists to identify and resolve any issues that may arise during the closing process, including title discrepancies, document errors, or missing information. Resolve member-related issues in a timely and professional manner, collaborating with all team members involved while meeting regulatory and investor guidelines
• Provides excellent customer service to all parties involved in the closing process.
• Lead by example and work with the operations team to consistently follow the MACU Way.
• Other duties assigned
  
  

KNOWLEDGE, SKILLS, And ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• 5 years professional experience in a progressive mortgage setting
• 3 years of mortgage operations management experience preferred
  
  

Education

Bachelor’s degree in business, finance or related field or 4 years additional related professional experience. Education must be from an accredited institution. Education and work experience will be verified.

Licenses, Certifications, Registrations

NMLS license required

Managerial Responsibility

Has leadership/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 8 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

Computer/Office Equipment Skills

• Demonstrated proficient skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Advanced level knowledge with lending software programs. Encompass preferred.
• Experience with analytical software preferred
  
  

Language Skills

• Strong written and verbal communication skills, including the ability to synthesize data, develop recommendations and influence partnerships
• Demonstrated ability to clearly express ideas, methodology and proposed direction verbally, in writing and through reports.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
  
  

Other Skills And Abilities

• Capability to work both autonomously and collaboratively under pressure and in a fast-paced environment
• Self-starter with strong organizational and time management skills with the capacity to work productively with multiple scenarios, projects and skill to meet deadlines
• A strong individual work ethic is necessary as well as the aptitude to manage and motivate people effectively
• Possess a desire and willingness to learn and continually update knowledge base in financial concepts, strategies, regulations, systems, etc.
• Strong decision-making skills and utilizes a combination of data, analysis and experience when making decisions
• The ability to lead and direct change and create buy-in with the team is essential
• Proactively solves problems, improves processes and create efficiencies
• Exercises personal discretion, independent judgement and professionalism
• Excellent inter-personal skills, including the expertise to lead and collaborate with multiple teams across different silos of the organization
• Uses data to anticipate and accurately plan for future trends and their implications on the business
• Delivers results that have a tangible impact on function and the business process
• Knowledge of relevant regulations and compliance requirements
• Deep understanding of mortgage loan origination, underwriting, and closing procedures
  
  

Physical Abilities / Working Conditions

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.