Front Desk Agent

Description

We are looking for a friendly, organized, and customer-focused Front Desk Agent at Mountain View Lodge in Parowan to be the first point of contact for our guests. This role involves checking guests in and out, handling reservations, answering inquiries, and ensuring a seamless and welcoming experience for everyone who walks through our doors.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and professional demeanor

• Check-in and check-out guests efficiently using the hotel’s reservation system

• Manage room reservations, cancellations, and modifications

• Answer incoming phone calls and respond to guest inquiries

• Provide information about the hotel, services, and local attractions

• Handle guest requests, special needs, and complaints with care and urgency

• Process payments and ensure accurate billing

• Coordinate with housekeeping and maintenance to ensure room readiness

• Maintain the front desk area in a clean and orderly fashion

• Follow hotel policies, procedures, and security protocols

• Record and report any unusual activity or incidents

• Clean and maintain public areas

• Other tasks as assigned

Qualifications

Qualifications:

• High school diploma or equivalent required

• Previous hotel or customer service experience preferred

• Proficiency in Google Workspace, Microsoft, and reservation systems (e.g., Opera, Cloudbeds, etc.)

• Excellent communication and interpersonal skills

• Professional appearance and attitude

• Strong multitasking and organizational skills

• Ability to remain calm under pressure

• Flexible schedule, including evenings, weekends, and holidays

• Bilingual abilities are a plus

• Fast-paced front office environment

• Standing for extended periods

• May require working night shifts or weekends

• Interacting with guests from diverse backgrounds

Salary : $14 - $15