What are the responsibilities and job description for the Front Desk Clerk I position at Mountain Capital Partners?
(FT or PT, Seasonal) The Front Desk Attendant will be responsible for checking guests in and out of the Cabins at Basecamp, making lodging reservations, and assisting with restaurant takeout orders. The Front Desk Attendant will reconfirm guest reservations prior to their arrival and check rooms to ensure cleanliness and that no maintenance is needed prior to guest arrival. The Front Desk Attendant must be friendly and outgoing, with excellent multitasking skills.
Essential Functions:
- Answer incoming calls and assist with reservations, confirmations, room need requests, and questions
- Explain resort products, service and other information as requested
- Sell, process and enter and confirm room reservations using selling techniques and strategies.
- Maintain knowledge of current resort events, activities, and hours of operation, dining options, and prices for ski passes, ski lessons and other resort specials.
- Transfer calls or take messages for appropriate departments when necessary.
- Process credit card orders for products as requested. Assist guests with issues and complaints, with empathy and a focus on service excellence.
- Will assist the Basecamp Restaurant with take-out orders, after hours check-in of guests, or other after hours guest requests.
- Other tasks as assigned by the Lodge Manager
Education / Training / License(s) / Certification(s) Requirements:
- Must be at least 18 years of age and;
- Must possess a high-school diploma or the equivalent.
Experience Requirements:
- Previous experience in guest services or reservations or;
- 6 months of prior Arizona Snowbowl experience.
Competencies Required:
- Able to read, write and speak fluent English. Bi-lingual is a plus.
- Able to communicate clearly in a positive and professional manner.
- Ability to work evenings, weekends, and some holidays as well as during the week when required.
- Ability to solve problems and take direction.
- Ability to work in a team environment.
- Possess a commitment to provide high-quality products and customer service.
- Possess internal drive and motivation.
- Ability to work calmly under pressure and create a fun, professional work environment.
Physical Requirements:
- Sitting at a computer for long periods of time.
- Must be able to walking between buildings and rooms.
- Bending, twisting, or lifting arms above the head.
- Must be able to listen to others and comprehend what they are saying.
- Must be able to anticipate guest needs.
