Ticket Sales Supervisor

Description

As the Tickets and Guest Services Supervisor, you'll lead efforts for ongoing improvement, streamlining processes, and enhancing guest service knowledge to create outstanding experiences. Your responsibilities involve supervising daily operations at ticket pick-up kiosks, and ticketing point of sales, demanding a sharp attention to detail and an open-minded, creative approach for innovative solutions. By working closely with other departments, you'll gain a comprehensive understanding of our mountain resort and provide unwavering support to our team. If you're enthusiastic about skiing/snowboarding, the outdoors, bringing joy to others, and thriving in a lively environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a superior level of knowledge of our products and services and how to sell/fulfill these products and services in Siriusware (point of sale system).

• Supervisor will be responsible for troubleshooting problems, fixing errors, and dealing with customer service issues that arise within ticketing and other resort services departments.

• Effectively supervise and provide guidance and support to the Ticketing team with an on-the-floor and hands-on approach. Including coaching, training, and disciplinary action.

• Perform ticket counter duties as required, including greeting guests, answering the telephone, performing guest transactions, and operating the Siriusware systems.

• Demonstrates teamwork, contribution to team objectives, and ability to collaborate with others daily.

• Monitor mountain ticket office inventory (tickets, lanyards, ski ties, and season pass cards)

• Account for cashiers balancing daily transactions to cash receipts before being audited.

• Oversee leased lockers and credit card-operated locker services.

• Provide general information to guests on Lee Canyon, including mountain events, group sales, rental equipment, and food and beverage.

• Assist the Ticketing / IT manager with duties, including scheduling, training, hiring, inventory control, and document organization.

• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

• Communicate by radio for daily activities and for any emergencies.

• Protect the safety of self, co-workers, and Lee Canyon guests at all times.

• Strict adherence to all State and Federal employment laws, Company policies, and Safety Standards.

• Other duties as assigned.

Qualifications

PERSONAL ATTRIBUTES

• Is honest and has the highest integrity.

• Is Supportive of the Resorts Mission, Vision and Core Values.

• Is able to handle and manage confidential information.

• Is someone who has a fun, dynamic, energetic, and positive personality and constantly strives to be the best.

• Is willing to suggest and support new and innovative ideas

• Is organized and sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.

• Can handle a fast-paced and potentially high pressure work environment.

• Is flexible with hours and days of work, and is able to work holidays, weekends, and all weather conditions.

PREFERRED EXPERIENCE

• Two years of customer service experience is required.

• One year in a leadership or team-building role is required.

• Computer experience in data entry, word processing, and spreadsheets.

• Excellent oral, written, and interpersonal communication skills.

• Ability to deal with guests in difficult and stressful situations and make sound decisions.

• Highly organized, attentive to detail, and able to handle multiple tasks.    

PHYSICAL DEMANDS

• Must have the ability to lift up to and carry 50 yards.

• Must be able to work in a standing position for up to 8 hours.

• Must be able to work outside in temperatures below 32 degrees for up to 4 hours.

• Ski Experience and Ability: No skiing or snowboarding ability required.