Cashier/Customer Service Associate

As a Cashier/Customer Service Associate at Mountain Hardware and Sports, you will be responsible for providing exceptional service to our customers while efficiently processing transactions at the cash register. In this role, you will both help on our sales floor, directing and helping customers find products, to running the cash register. If you have experience in cashiering, or customer service, and enjoy a fast-paced environment, this position could be a great fit.

As a 100% employee-owned company, Mountain Hardware and Sports proudly offers stability, growth and a career path with generous industry-leading benefits.

Duties and Responsibilities

• Greet customers, offer assistance in locating products, and provide answers to questions.
• Provide knowledgeable product recommendations, suggest complementary items, and process transactions accurately.
• Handle customer inquiries, complaints, and returns professionally, ensuring a positive shopping experience.
• Assist with stocking, loading, and unloading merchandise, as well as maintaining a clean and organized store environment.
• Continuously update product knowledge and stay informed about promotions and industry trends to better assist customers.
• Collaborate with team members to achieve store goals and monitor for theft or suspicious behavior.
• Adhere to company standards, including safety protocols, break times, and operational procedures.
• Utilize provided technology and equipment effectively, and demonstrate physical abilities such as lifting up to 56 lbs, climbing ladders, and standing for extended periods.

Skills and Qualifications

• Must be at least 18 years old
• Must have ability to lift up to 35lbs
• Must be able to work in the United States
• Must be able to communicate effectively in English
• Ability to work in a fast-paced environment
• Ability to use a ladder

Experience

• Customer service: 1 year (preferred)
• Cashiering: 1 year (preferred)

Benefits

• Paid Time Off (Vacation Pay)
• Paid Sick Leave (Sick Pay)
• Paid Meal Periods
• Medical, Dental, and Vision health insurance (available to all full time, year round employees)
• Employee Assistance Programs (EAP)
• ESOP - Employee Stock Ownership Plan
• 401k with Employer Match
• Employee Store Discount
• Employee Referral Program
• Fitness memberships ($300 a winter season)
• Access to Ski California Gold Ski Pass Access (transferrable ski pass to be used at any California ski resort)
• Annual Reviews and Increases
• Christmas Bonus

At Mountain Hardware and Sports, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We choose to embrace, support, and thrive on each other's differences in the workplace. Mountain Hardware and Sports is proud to be an equal opportunity employer.

As a 100% employee-owned company, we’re more than co-workers—we’re a team of owners dedicated to supporting our community with quality products and friendly service. Through collaboration, openness, and a sense of belonging, we foster a workplace where careers thrive, differences are embraced, and our community impact makes us proud. We are an equal opportunity employer committed to building a diverse, inclusive team.

Pay: $16.50 - $19 / hour

Pay:

• Bonus pay

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Profit sharing
• Other

Job Type: fulltime

Education: No education required

Work location: On-site