Assistant Manager / Store Manager in Training

Mountain High Outfitters is looking for energetic professionals seeking growth potential in a fun, fast-paced environment at our location in Montgomery, AL.

Assistant Store Manager Description

• The Assistant Store Manager (ASM) of a Mountain High Outfitters location is critical to the support system necessary for the success of any location. The ASM will assist in directing the staff on the sales floor and back of house while adapting strategies and positioning to the dynamics of the day. The ASM will communicate directly with the Store Manager (SM) to discuss performance of individuals and opportunities for continued growth. The success or failure of a MHO location will be dependent on the SM and ASM’s ability to understand goals, delegate duties, provide solutions, motivate staff, and maintain accountability.

The general responsibilities of an assistant store manager include:

Guest Experience

• Educates store team on how and why to create a premium shopping experience
• Monitors and oversees the guest/employee interaction - provides coaching/feedback
• Empowers staff to “use their best judgment” in order to exceed guests’ expectations
• Promotes quality service among staff through training and by acting as a positive role model
• Communicates guest feedback and in-store trends through proper channels

Leadership and Employee Development

• Holds Store team and self accountable to all standards of performance
• Inspires and motivates employees so that each person contributes to the productivity of the store
• Identifies, develops and leverages existing talent to support growth
• Maintains training standards to ensure both product and systems expertise
• Upholds optimal staffing levels to ensure business needs are met - promotes staff retention
• Executes employee performance evaluations and establishes goals for direct reports

Activism / Outreach

• Creates stores that are centers for the community - supports environmental and social initiatives
• Educates self and staff on global and local issues - gets actively involved

Management & Operating Results

• Supports company’s initiatives and ensures successful in-store implementation and sustainability
• Communicates progress towards goals & objectives in weekly store reports
• Maintains highest level of visual, store and procedure standards according to Store Report guidelines
• Models exemplary employee behaviors to drive sales through exceptional customer service
• Responds and reacts to all company communication in a timely manner
• Accountable in executing physical inventories according to MHO guidelines
• Ensures Loss Prevention best practices and adheres to MHO’s proper apprehension and prosecution procedures

Individual Development

• Focuses on an areas of responsibility that represents special interest or need for further development
• Creates action plan to achieve optimum performance
• Assesses / measures results monthly

Pay Range: $18-$22 an hour

Expected hours: 32 - 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance

Education:

• High school or equivalent (Required)

Experience:

• Retail management: 2 years (Required)