What are the responsibilities and job description for the Reception Management Specialist position at Mountain Lodge at Telluride?
Position Overview
We are seeking a seasoned Front Desk Agent to join our team at Mountain Lodge at Telluride, where you will play a critical role in delivering outstanding guest experiences and driving business success. In this dynamic position, you will:
Main Responsibilities
We are seeking a seasoned Front Desk Agent to join our team at Mountain Lodge at Telluride, where you will play a critical role in delivering outstanding guest experiences and driving business success. In this dynamic position, you will:
Main Responsibilities
- Provide world-class service, responding promptly to guest requests and resolving issues efficiently.
- Manage the front desk, registering guests, handling reservations, and performing administrative tasks.
- Communicate effectively with colleagues, vendors, and guests, fostering positive relationships and ensuring seamless operations.
- Develop and implement strategies to drive sales, increase revenue, and enhance guest satisfaction.
- Stay up-to-date on local events, attractions, and offers, providing expert recommendations to enhance the guest experience.
- Participate in quality control initiatives, suggesting improvements to enhance operational efficiency and effectiveness.
