The Practice Manager I is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate.

Essential Key Job Responsibilities

• Manage clinic staff on day-to-day operations.
• Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
• Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
• Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
• Work with Regional Director to develop and implement performance goals and objectives.
• Assist Regional Director with implementation and development of long-range plans.
• Monitor payroll system to control time management.
• Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
• Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
• Act as the liaison between the practice and Central Billing Office.
• May support 1 – 3 providers at any given time.
• Perform other duties as assigned.

Education:

• High school diploma or equivalent required.

Required Minimum Knowledge, Skills and Abilities:

• 3 year practice management or practice administrator experience required.
• 3 year supervisory-level experience required.