Personal Banker

Mountain Pacific Bank is looking for a full-time Personal Banker to join our team.

Recognized by the Independent Community Bankers Association (ICBA) as one of the Best Community Banks to Work For, Mountain Pacific Bank is committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement.

Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a Community Bank dedicated to serving Whatcom, Skagit, Snohomish, and King Counties. An equally important part of our plan is to reinvest in the community with resources, time and talents.

Your Role

As a personal banker at Mountain Pacific Bank you will deliver exceptional customer experience, build relationships, and help consumer and small business customers succeed financially. You will engage customers in conversation and ask questions to understand what's most important to them to allow you to provide product, service and digital options that align with their needs and help make banking easier for them.

Essential Responsibilities

• Building relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs
• Developing and maintaining deep knowledge of bank products and services and connecting those to customer needs
• Building relationships with branch team members and partners, allowing you to work together to best serve customers
• Strategically utilizing advertising leads, personal contacts, referrals from the Bank and branch customer base to build a book of business through deposit generation
• Opening new accounts, completing service requests, Certificate of Deposits, and submitting credit applications
• Opening and managing the branches CDARs program
• Processing complex transactions including changing account ownership, living trusts, guardianship accounts, and estate assignments
• Performing Business Development activities, striving to achieve branch goals
• Participating in branch events/sponsorships and involvement with groups and organizations within the community
• Informing customers of self-service digital options and demonstrating them to customers
• Conducting care calls with existing consumer and business clients to ensure customer satisfaction
• Leading branch sales campaigns
• Helping to resolve customer concerns and escalating issues as needed
• Serving as a risk leader and ensuring compliance with operational, security, and audit procedures, policies, and regulations
• Partnering with leadership to mentor and coach CSR staff to enhance their sales skills

Other Job Responsibilities

• Offering introductions to additional team members as appropriate to help customers succeed financially
• Set an example for the CSR staff in customer service and customer advocacy
• Perform teller duties as required
• Support branch lobby management

What You'll Bring

• Excellent communication and customer service skills with experience handling complex transactions across multiple systems
• Ability to interact with integrity and professionalism with customers and team members
• Foundational knowledge of sales and service techniques with consumers and small businesses
• Demonstrated ability to meet or exceed performance objectives
• Ability to influence, educate, and connect customers to technology
• Ability to build strong relationships with internal partners and customers
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

Education and Experience

• High school diploma or equivalent
• 3 years of experience interacting with people, banking, and sales, demonstrated through work or education
• Experience proactively engaging with customers through outreach via phone or email
• Experience working with others on a team to meet customer needs
• Experience fostering and developing strong customer relationships

Physical Demands

While performing the duties of this job, the employee is constantly required to remain in a stationary position and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, computer printer, and cash counter. The employee needs to frequently communicate with internal and external contacts and move about inside the branch to access file cabinets, office machinery, etc. Occasionally transports money and coin weighing 25-50 lbs. and files/boxes weighing 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to see color. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Climate controlled business office environment.
• Ability to work in artificial light for extended periods of time.
• Noise level is usually moderate.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.
• This is a full-time, in-person position: Monday through Friday; 40 hours per week.
• Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.

Travel Required

• Minimal (5%-10%) local, non-overnight travel

Other Duties

The above job description is not intended as an all-inclusive list of the essential functions which the individual will be required to perform. The individual may be required to perform other reasonable business-related duties and tasks, as assigned, at the discretion of management. Mountain Pacific Bank reserves the right to change or modify this job description, as needed, at any time, with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the terminable at will employment relationship.

Mountain Pacific Bank promotes equal opportunity in the workplace. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Mountain Pacific Bank is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time in person
Pay: $20 to $27 per hour

Benefits:

• Bonus Opportunity (based on company and individual performance)
• 401(k) with matching contribution
• Comprehensive medical, dental, and vision insurance with 100% of employee base premiums covered.
• Healthcare and Dependent Care Flexible Spending Account
• Minimum of 10 paid vacation days per year*, with minimum of 15 paid vacation days after 1 year of employment.
• 2 additional PTO days annually**
• 11 paid holidays
• 8 hours of paid sick time per month*
• Paid Life, AD&D, and Long-Term Disability insurance
• Employee assistance program
• Referral program
• Tuition reimbursement
• Mountain Pacific Bank account and loan perks
• pro-rated from start date and/or hours worked