What are the responsibilities and job description for the Patient Access Flex Representative position at Mountain Region Corporate Support?
Welcome to CommonSpirit Health Mountain Region:
CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.
Overview:
The primary job role for the Flex Team Representative will be to support the facilities on-site by covering open shifts/positions left vacant by associate termination, medical leave, PTO, HFWA and other associate time off needs. As staffing needs will vary, the associate will need to be able adjust and accommodate a flexible schedule and travel to hospital locations within the hired region, to support the facility registration departments.
On-Site Facility Patient Access Flex Representative Job Summary: Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family, or visitors, answering phones, directs requests for information, answers routine operational questions, data entry, and professional staff assistance. This position will verify patient demographic and financial information required to complete the admission/registration and record this information in the electronic health record system. This position will verify insurance benefits; explain financial requirements to the patient or patient representative and collect the outstanding patient portion prior to or at the point of service. Maintains paperwork flow of the office, while keeping work environment organized. Will serve as a mentor to new associates and assist in new employee orientation. Utilizes scheduling and registration information to verify coverage and authorization for all scheduled procedures. After verification of benefits and authorization, populate price estimate tool to decide patient portion. Makes calls to patients, doctor’s offices, and hospital departments to gather sufficient information to obtain authorization and benefits collection of patient portion. Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies. Provide clerical/office support for the facility including, but not limited to reception, registration, pre-registration, phone calls, scheduling, insurance verification, computer data entry, retrieval of medical and demographic information from internal and external sources. Provides the best service possible to all customers/patients. Depending on region working and staffing needs, there could be travel involved to and from different hospitals within region.
The secondary job role for the Flex Team Representative will be to support the other Patient Access job functions within Revenue Management. These include Scheduling and Pre-Access.
At-Home Patient Access Flex Representative Job Summary: Work from home for Scheduling team and be responsible making/receiving phone calls and fax requests to schedule patients for outpatient tests. You will complete pre-registration of scheduled patients and ensure a valid provider order is obtained. Work from home for Pre-Access team and be responsible for working insurance verification and insurance referrals, work through patients’ insurance plans to verify the insurance plans for patients needing outpatient testing. Making calls to patients to go over what their expectation is when arriving at hospitals and their estimates due at time of service.
Additional duties include but are not limited to working within the EMR to clear work ques that are needing additional insurance information, patient information or clinical information. And other duties required to support the Patient Access Department.
CommonSpirit Mountain Region’s Corporate Service Center is headquartered in Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Many of our centralized teams offer a remote work option which supports a healthy work-life balance while still providing a culture of collaboration and community where incredible people are doing incredible things every day.Our Total Reward Offerings:
Shift: Variable
CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life ColoradoTM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.
CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.
You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.
The primary job role for the Flex Team Representative will be to support the facilities on-site by covering open shifts/positions left vacant by associate termination, medical leave, PTO, HFWA and other associate time off needs. As staffing needs will vary, the associate will need to be able adjust and accommodate a flexible schedule and travel to hospital locations within the hired region, to support the facility registration departments.
On-Site Facility Patient Access Flex Representative Job Summary: Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family, or visitors, answering phones, directs requests for information, answers routine operational questions, data entry, and professional staff assistance. This position will verify patient demographic and financial information required to complete the admission/registration and record this information in the electronic health record system. This position will verify insurance benefits; explain financial requirements to the patient or patient representative and collect the outstanding patient portion prior to or at the point of service. Maintains paperwork flow of the office, while keeping work environment organized. Will serve as a mentor to new associates and assist in new employee orientation. Utilizes scheduling and registration information to verify coverage and authorization for all scheduled procedures. After verification of benefits and authorization, populate price estimate tool to decide patient portion. Makes calls to patients, doctor’s offices, and hospital departments to gather sufficient information to obtain authorization and benefits collection of patient portion. Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies. Provide clerical/office support for the facility including, but not limited to reception, registration, pre-registration, phone calls, scheduling, insurance verification, computer data entry, retrieval of medical and demographic information from internal and external sources. Provides the best service possible to all customers/patients. Depending on region working and staffing needs, there could be travel involved to and from different hospitals within region.
The secondary job role for the Flex Team Representative will be to support the other Patient Access job functions within Revenue Management. These include Scheduling and Pre-Access.
At-Home Patient Access Flex Representative Job Summary: Work from home for Scheduling team and be responsible making/receiving phone calls and fax requests to schedule patients for outpatient tests. You will complete pre-registration of scheduled patients and ensure a valid provider order is obtained. Work from home for Pre-Access team and be responsible for working insurance verification and insurance referrals, work through patients’ insurance plans to verify the insurance plans for patients needing outpatient testing. Making calls to patients to go over what their expectation is when arriving at hospitals and their estimates due at time of service.
Additional duties include but are not limited to working within the EMR to clear work ques that are needing additional insurance information, patient information or clinical information. And other duties required to support the Patient Access Department.
Associate will need to work well independently and with a team. Must demonstrate a strong interpersonal and customer service skill. Provides the best service possible to all customers/patients.
Facility Base 80% / Remote 20%
Qualifications:
Facility Base 80% / Remote 20%
In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:
- High School Diploma/G.E.D., required.
- One (1) year previous Patient Scheduling or Patient Access experience, preferred.
-
Office experience in a healthcare environment, medical terminology, knowledge of CPT/ICD-9 codes,
preferred.
Ability to multitask and prioritization skills.
Physical Requirements: Medium Work - exert/lift up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently, and/or up to 10 lbs. constantly.
Your Connected Community:
We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.
CommonSpirit Mountain Region’s Corporate Service Center is headquartered in Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Many of our centralized teams offer a remote work option which supports a healthy work-life balance while still providing a culture of collaboration and community where incredible people are doing incredible things every day.
We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer:
- Several Medical, Dental, & Vision options.
- Spending Accounts including a Dependent Care FSA that can include an employer contribution
- Retirement account options with a generous employer match
- Tuition Reimbursement
- Student Loan Forgiveness, and so much more!
View more on our benefits HERE.
Pay Range:
$18.97 - $32.19 / hour
Shift: Variable
Salary : $19 - $32
