Assistant Director of Hospice Access

Assistant Director of Hospice Access

Every Patient. Every Family. Every Time.

At Mountain Valley, what we do is personal. Personal for those we serve and personal for us. Every day we stand shoulder to shoulder with individuals facing the most daunting challenge they will ever face – a serious, or even a terminal, illness. We help those with advanced illness cope with their day-to-day struggles, whether physical, emotional, social or spiritual. We also aspire to help our communities better understand end-of-life care. For those of us at Mountain Valley, there could never be a more important or rewarding job.

An Excellent Opportunity

We are looking for a dedicated and compassionate Assistant Director of Hospice Access to join our team at Mountain Valley. This role will support the Director of Access in overseeing the intake and admission process, ensuring that prospective hospice patients and their families receive timely and compassionate care.

Key Responsibilities:

• Assist in managing the Hospice Access Department, ensuring that all inquiries from patients, families, physicians, and discharge planners are handled promptly and compassionately.
• Direct the Referral Intake Specialist, ensuring efficient communication with referral sources, coordination of referral information, and effective management of departmental workflow.
• Oversee the team of Nurse Liaisons who present hospice services to patients, families, and clinical staff, clearly communicating the benefits of hospice for individuals with terminal diagnoses.
• Coordinate with Admission Nurses to complete hospice admissions, including patient assessments, documentation, and coordination of care with the interdisciplinary team.
• Act as a secondary point of contact for patients, families, and healthcare providers, providing guidance and addressing any questions or concerns about hospice services.
• Ensure compliance with hospice policies and regulations, maintaining a high standard of care throughout the admissions process.
• Assist the Director in mentoring and providing leadership to the Hospice Access Department team, fostering a compassionate and professional environment.

Qualifications:

• Experience in healthcare administration, preferably in hospice or palliative care settings.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills to support collaboration with patients, families, physicians, and team members.
• Understanding of hospice regulations and the admission process.
• A compassionate and patient-focused approach to care, with attention to detail in managing the admission process.

Why Join Mountain Valley Hospice? At Mountain Valley Hospice, you’ll be part of a mission-driven team that values kindness, excellence, and dedication. This is more than just a job—it’s a calling. You’ll have the opportunity to make a real impact every day, helping patients and their families find comfort and peace during life’s most difficult moments.

At Mountain Valley, we are committed to providing an environment of mutual respect with a diverse workforce; we make staffing decisions based on knowledge, skills and abilities. Mountain Valley Hospice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived, race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws.