What are the responsibilities and job description for the Front Desk Associate position at Mountain Valley Lodge?
* WEEKEND AVAILABILITY IS A MUST
*HIRING FULL TIMEAND PART TIME FOR OUR 7-3 PM SHIFTS AND 3-11 PM SHIFTS
Front desk Associate / Innkeeper
Work for a destination hotel surrounded by majestic views while being part of a sizable company with lots of opportunities for advancement!
Nestled near the Rocky Mountains, our destination hotel is located in the middle of some of the best skiing, hiking, bird watching and many other outdoor activities. Our main focus is making our guests feel like they are at home and well cared for while they indulge in the various outdoor adventures. The uniqueness of our hotel does not only stop at its location, it is our staff and corporate team as well.
We truly believe our team is what distinguishes us. We operate not just as colleagues but as a close-knit family, and this unity extends to our guests, creating an atmosphere of genuine connection and warmth. Many of our team members have become an integral part of our story, and their longevity over the years with us is a testament to the strength of our shared values and commitment to excellence. Additionally, with many other properties in and out of state our company can offer many advancement opportunities in your career goals!
If the above resonates with what you're looking for, we invite you to continue this journey with us. Send us a message, and join our team today!
Responsibilities:
The duties of a Front Desk Associate encompass tasks such as guest check-ins, reservation management, and offering details about rooms, rates, and amenities. We seek a self-motivated individual with a good understanding of the local area and the capability to provide recommendations. The ideal candidate will have a genuine desire to provide exceptional customer service. Your role will be pivotal in shaping the welcoming culture that our guests deeply appreciate.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guest about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival
- Provide information about our hotel, available rooms, rates and amenities
- Find a resolution to guest dissatisfaction
- Keep contact with our housekeeping staff to ensure all rooms are clean and ready for guest arrivals
- Correspondence via email with guests regarding their stay Skills
- People pleasing attitude
- Naturally conversational
Requirements:
- We believe in the right attitude and the rest can be trained!
- * WEEKEND AVAILABILITY IS A MUST
- Work experience as a Hotel Front Desk Agent, Receptionist, or in customer service is preferred but not necessary
- Willingness to learn software
- Excellent communication skills
- Must be available to work weekends as needed
- Must have sound judgment and discretional skills and be able to work with little supervision
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $17 - $19