What are the responsibilities and job description for the ADMIN SUPPORT/PBX OPERATOR - Pain & Spine Specialists position at MOUNTAIN VIEW HOSPITAL LLC?
Job Details
Description
Mountain View Hospital is looking for a Admin Support/PBX Operator to join our team!
JOB SUMMARY:
The Administrative Support Technician/PBX courteously answers the phone by greeting the caller, identifying the hospital and self, and then directing calls to the appropriate recipient. Directs patients and their guests with appropriate information and does so in a courteous and professional manner. Maintains confidential interactions with patients and their guests. Responds to emergency situations appropriately and according to training.
BENEFITS:
Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
DUTIES AND RESPONSIBILITIES:
1. Answer single or multiple incoming/outgoing calls and route accordingly on a
complex phone system by:
a. Greeting callers with an appropriate salutation in a confident, unhurried and
cheerful tone.
b. Identifying our facility (Pain & Spine Specialists of Idaho).
c. Identifying self.
d. Asking questions to determine a caller’s needs such as “How can I help
you?” or “What can I do for you?”
e. Does not use questions such as “Can I help you?” or “What do you need?”
f. Routes calls to the appropriate person or department.
g. Retrieve messages left from the night before or during lunch. Return calls as
necessary and effectively.
2. Answer incoming calls to the Pain & Spine Specialists of Idaho in a professional and timely manner.
3. Distribute scans/faxes to appropriate patient chart.
4. Leaves clear and informative voicemail messages.
5. Communicates general information to appropriate personnel, patients or guests. Ensures propriety information is not disclosed.
6. Maintains an organized workspace and functions well during stressful periods or situations.
7. Must maintain accurate time clock punches, punch in and out according to clinic requirements and hospital policy.
8. Treats all persons with respect and dignity, including but not limited to: patients, families, guests, vendors, physicians, employees, etc.
9. Ensures patient records or other patient information is kept confidential.
10. Maintains good working relationships, both within the department and with other departments.
11. Manages and operates equipment safely and correctly.
12. Attends training and staff meetings as required.
13. Any other duties assigned by Supervisor or Manager.
14. The employee is required to comply with all PCI standards and other company policies and procedures for payment card acceptance and security.
ABOUT MOUNTAIN VIEW:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
Qualifications
Education/Certification: High School graduate or equivalent. Current BLS certification including training on defibrillators and renewal as required.
Experience: One year of office, clerical or customer service experience required.
Equipment/Technology: Business machines operation required and proficient in MS Office and Excel. Has the ability to learn complex phone systems and hospital information system.
Language/Communication: Must be a great listener and have the ability to communicate expertly and appropriately in English with a diverse group of people.
Mathematical Skills: Basic math.
Mental Capabilities: Must be even-tempered and able to make sound decision and judgments. Must have the ability to prioritize multiple and competing customer and staff needs.
Interpersonal: Must have excellent interpersonal skills by treating others with politeness and civility.
Performance: Strives for daily excellence in all verbal and nonverbal communications
