Care Coordinator - Clinic - Urgent Care

JOB SUMMARY:

Performs expert coordination skills in management of high risk maternal fetal medicine patients while working collaboratively with physician and multidisciplinary teams. Provides direct patient care in clinic, patient triage, patient education, and assists physician in the assessment of patient needs and treatment plans. Communicates with providers about changes in patients clinical condition, including results of diagnostic studies. Participates in performance improvement activities and quality assurance.

DUTIES AND RESPONSIBILITIES:

• Acts as one point of contact for patients, physicians, and care providers throughout the patients care with MFM clinic.
• Responsible for answering multiple telephone lines and taking care of the callers needs quickly and correctly.
• Answers patient inquiries over the telephone, assessing the severity of the patients symptoms and medical needs under the MFM physicians direction. Documents information provided during triage in patient medical record.
• Provides direct patient care, evaluates outcomes, consults with other specialists as required and adjusts nursing care processes as indicated to ensure optimal patient care.
• Chart preparation for referred diagnosis including obtaining medical records and labs.
• Assists physician with examinations, procedures and other processes related to direct patient care.
• Participates actively in department problem solving, coordinating patient schedules for multiple areas.
• Schedules services such as tests, procedures, ultrasounds, follow-up visits and any other services the patient may require from the physician.
• Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc.
• Provides health care instruction/education to patient and family members.
• Provides notification to referring providers regarding follow up care and discharge planning.
• Performs a variety of nursing administrative duties.
• Provides care, education and support for patients and families as needed in times of stress or crisis.
• Communicates appropriately and clearly to provider, co-workers and administration.
• Demonstrates and ability to be flexible, organized and function under stressful and emergent situations.
• Maintains established departmental policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.
• Interacts professionally with patient/family and involves patient/family in the formations of the plan of care.
• Maintains a good working relationship both within the department, with other departments, and with other facilities.
• Written and computer documentation meet current standards and polices.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, staff meetings and workshops; shows responsibility for own professional practice in ongoing education. Attends of staff meetings.
• Demonstrates the ability to use Healthstream and completes assigned modules.
• Demonstrates the ability to access the Polices and Procedures on the Hospital Intranet.
• Performs other related duties as assigned or requested.

Education/Certification: Must have a Certificate in Medical Assisting (CMA) or a license in Practical Nursing (LPN), or Graduate with a degree in Registered Nursing (RN). Must have a current Idaho license. Care/Case Management or Population Health Management Certification (or ability to obtain certification within three years after hire) is required.

Experience: To function effectively in this role, it is preferred that the candidate have experience in both inpatient and outpatient care settings. Health plan experience is a plus. Past experience with Care/Case Management, Population Health Management, Utilization Review/Management is highly preferred.

Equipment/Technology: Must be able to use Microsoft Office, Word, and Excel. Adapt to computer systems quickly.

Language/Communication: Must have the sensitivity, maturity, and ability to communicate clearly and concisely, both verbally and in writing. Must be patient, courteous, compassionate, and respectful with patients and their families, co workers, physicians and administrative staff. Ability to communicate and relate well with physicians, staff and management.

Mathematical Skills: General mathematics

Mental Capabilities: Ability to apply common sense to carry out instruction furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. A clear understating of the importance of patient confidentiality and sensitivity regarding complex health problems. Maintain a positive attitude and willingness to jump in and help as you identify needs and upon request of the providers and team members

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Interpersonal: Ability to work well with others as a team player. Self motivated, self starter and initiative in establishing and developing the role of a care coordinator. Organized, detail oriented, and the ability to manage a heavy load of complex patients. Maintain a neat and professional appearance.