HOSPITAL--ADMITTING CLERK TEAM LEAD - FT

Description

JOB SUMMARY: Arrange for the efficient and orderly admission of inpatients and admission of individuals who have hospital based outpatient testing or procedures. Ensures that the patient’s information is collected, entered into hospital computer system accurately, and that all patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for admission into computer. Distributes appropriate information to all ancillary departments. Must maintain a 95% accuracy rate quarterly on all admissions.

DUTIES AND RESPONSIBILITIES:
The Admitting Clerk Team Lead:

1. Primary Trainer.
2. Supply Ordering.
3. Lunch/Break delegations including.
4. Team organization/delegations.
5. Scheduling assistance.
6. Assistance to the line.
7. Lobby control/patient registration needs/coverage.
8. Calls to admissions department aide to other departments.
9. Education, answering questions.
10. Projects and assignments as needed.
11. Back up for manger duties.
12. Responsible for pre-registering/registering patients for scheduled admissions, emergency visits, and outpatient procedures. Obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
13. Responsible for obtaining signature on all appropriate consent forms including Conditions of Admission and initiating the Advanced Directive process.
14. Communicates appropriately and clearly to the manager, supervisor, team lead, nurse managers, coworkers, patients, families, and physicians.
15. Receives patient payments on admission and discharge. Posts and makes a daily report of cash receipts. Maintains department records, reports, and files as required.
16. Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments and record payment including obtaining signature for payment arrangements and automatic payments.
17. Responsible for knowing hospital policies and being familiar with hospital services that are available.
18. Demonstrates an ability to be flexible, organized and function well in stressful situations.
19. Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
20. Maintains a good working relationship both within the department and with other departments.
21. Participates in the educational program, completes annual educational requirements, and attends in-service meetings as required.
22. Attends all other meetings as required.
23. Maintains patient confidentiality at all times.
24. Accepts and completes other duties as assigned or requested.
25. Must maintain a 95% accuracy rate on quarterly report card.
26. Must maintain accurate time clock punches, punch in and out according to hospital policy.
27. Answers incoming calls to the facility in a professional, timely manner.
28. Must maintain a professional attitude.
29. Must wear appropriate clothing acceding to dress code.
30. Responsible for admitting walk in patients according to EMTALA guidelines where/when appropriate.
31. Responsible when previous arrangements have been made or a co-payment is required to collect such payment and record the payment if unable to collect what is noted to contact supervisor.
32. The employee is required to comply with all PCI standards and other company policies and procedures for payment card acceptance and security.

Qualifications

QUALIFICATIONS:

Education/Certification: High school diploma or general education degree (GED).

Experience: One to three months related experience and/or training; or equivalent combination of education and experience.

Equipment/Technology: Ability to use hospital information system, and operate basic computer functions and software.

Language/Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively, before groups of customers and or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate ratios and percentages and to draw and interpret bar graphs.

Mental Capabilities: Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Interpersonal: Ability to work well with others.