QUALITY REPORTING SUPERVISOR

Mountain View Hospital is looking for a Quality Reporting Supervisor to join our team!

JOB SUMMARY:

The Quality Reporting Supervisor will lead and manage a quality reporting team that consists of individuals with specialized knowledge in quality measures and federal and state reporting requirements. Individuals within the team may consist of nursing and clinical roles and/or medical record/medical practice or coding experience. Duties include abstracting clinical data, reviewing charts, supporting and submitting CMS mandated measures including eCQMs (electronic Clinical Quality Measures), core Inpatient, Outpatient and Ambulatory Surgical measures, as well as support process improvement projects in targeted areas/departments. The Quality Reporting Supervisor will also play an integral role in the education of operational staff on CAHPS surveying and process improvement for better patient experience outcomes.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

• Set goals and objectives for the Quality Reporting team that are clear, challenging, and aligned with the organization's goals and priorities, the Quality department and Quality Analytics.
• Coordinates Quality Reporting team to meet data collection requirements to support timely completion and validation of all public reporting projects for Inpatient and Outpatient Quality Core Measures and CMS including ASCs as necessary.
• Works closely with the Quality Reporting Team to manage appropriate data extracts, reports and submissions are handled in a timely manner to specifications.
• Work closely with the Patient Experience Manager to identify areas of weakness and strength to improve patient experience and maintain CAHPS scoring.
• Assist in promoting and educating process change as it relates to the operations, including clinical staff and patient experience.
• Communicates with clinical and administrative staff and leaders across the organization to share quality outcomes and opportunities related to the team's work.
• Serves as expert resource and consultant related to projects needing data collection either through electronic sourcing or manual abstraction.
• Works with Point of Care, Cerner, IT and other teams to identify technical solutions that can make current and on-going work more efficient and effective.
• Provides project leadership for assigned analytics initiatives. Oversee cross functional teams with project prioritization, scoping, and resource allocation.
• Maintains expert knowledge of the business content, analytical methods, diverse data sources, and IT systems necessary to achieve unit, division and department goals.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Education/Certification: Associates Degree of Nursing, Degree in Healthcare Administration or Health Information Management, or Equivalent work experience

Experience: Preferred 2 years of CMS and quality reporting experience and previous experience with clinical processes and patient care. Experience with analytical environments (e.g., data warehouse, business intelligence.) Expertise in healthcare quality and safety measurement. Experience with process improvement methods. Knowledge of ECQMs, CMS core measures, and CAHPS survey platforms, also preferred. Previous experience with project management would be beneficial to the candidate.

Equipment/Technology: Use of computers and Electronic Health Record software. Previous experience with health IT systems and data reports preferred with experience in spreadsheet and database applications.

Language/Communication: Medical record review/abstraction knowledge in multiple specialties. Excellent collaboration, interpersonal, meeting facilitation, presentation, written, listening, and verbal communication skills. Ability to identify and implement appropriate process/procedure changes in a unified format using problem solving and planning skills with Department Managers and Administrative Officers, to improve the quality metrics for the facility. Dynamic presentation skills and the ability to develop clear and presentable documentation are required.

Mental Capabilities: Strong attention to detail, problem solving, and organizational skills. Able to define problems, collect data and deal with stressful situations in a tactful professional manner. Knowledge of how to apply analytical methods and data to health care problem spaces.

Interpersonal: Demonstrates evidence of essential leadership, communication, education, and collaboration skills. Proven ability to lead a team through creative problem solving. Uses a customer service-oriented approach with a focus on building relationships with people at all levels of the organization.

Performance: Effective organizational skills with the ability to manage numerous concurrent tasks and priorities in a highly complex environment. Self-directed achiever, who identifies opportunities to drive value and takes the lead. Ability to supervise and instruct other quality reporting team members.