Triage - MA/CMA - Grand Teton Gastroenterology

Description

Mountain View Hospital is looking for a Triage - MA/CMA to join our team!

MA or CMA WILL BE CONSIDERED FOR THIS ROLE.

JOB SUMMARY:         The Gastroenterology Triage MA/CMA serves as a resource for patients/families, physicians, nurses, social workers, and other healthcare team specialists to ensure the patient progresses towards care goals and receives gastroenterology care driven by evidence based guidelines.  He/she will administer care through telephone services providing patients with medical advice, evaluating and assessing their symptoms and consulting with providers regarding their plan of care.

DUTIES AND RESPONSIBILITIES:

Triage Clinical Staff:

1. Serves as primary point of contact for daytime clinical calls with a variety of health or condition questions, collects subjective data related to the patient’s current problem and medical history.  Evaluates and assesses patient’s symptoms and consulting with physicians as needed. Accurately identifies patient’s problem or need.
2. Conveys to the caller in a “charismatic” and “compassionate” manner that the patient or customers concerns are priority and will be addressed in a timely manner.
3. Accesses patient information via EMR and counsels patients via telephone according to established guidelines and/or protocols.  Advises on provider-established plans of care.
4. Ability to assess appropriateness of care, including triaging level of urgency with patient phone calls:  urgent vs non-urgent/routine and direct or those phone calls accordingly.
5. Demonstrates clinical and leadership skills.
6. Able to work collaboratively as a resource with patient’s care team to ensure medical care is evidence based.
7. Demonstrates effective interpersonal, communication, critical-thinking and problem-solving skills.
8. Ability to use computerized information systems.
9. Demonstrates the ability to work within teams and in a dynamic work environment.
10. Ability to cope with a high-stress environment.
11. Possesses and demonstrates solid clinical and documentation skills.
12. Customer-focused with strong customer service skills.
13. Ability to work autonomously.
14. Ability to recognize complex situations and address with care team.
15.  Ability to make time-sensitive clinical decisions.
16.  Perform additional clinic and non-triage duties such as general and specific patient care duties.
17. Perform all other duties as assigned.

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
• Life Insurance
• Short- and Long-Term Disability
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Schedules
• Collaborative and Supportive Work Environment

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

Qualifications

QUALIFICATIONS:     

         Education/Certification:   High school diploma or GED. 

Experience:   Phone triage or previous medical experience is preferred.

Equipment/Technology: Ability to use various software programs.

Language/Communication: Demonstrates great ability to communicate well with staff, patients, family members, and consultants.  Ability to read and interpret documents such as clinical notes and physician orders, as well as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively to patients, their families, referring offices, insurance companies, diagnostic facilities, surgical facilities via phone, fax, computerized ordering systems and in person. 

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Mental Capabilities:  Strong problem solving and analytical skills.

Interpersonal:  Excellent interpersonal skills required, must be approachable and able to work well with others