Security Officer Lead

Job Summary

The Security Officer Lead oversees and leads security operations within the hospital or clinical facility, ensuring a safe and secure environment for patients, staff, and visitors. This role supervises and directs security officers, handles emergency situations, and enforces facility policies. The Security Officer Lead works closely with hospital administration, law enforcement, and other departments to maintain a secure environment, prevent and respond to incidents, and manage security protocols.

Essential Functions

• Supervises, mentors, and leads a team of security officers, ensuring they adhere to security procedures and policies.
• Monitors security systems, such as surveillance cameras, alarms, and access control systems, to detect and respond to potential security breaches.
• Responds to security-related incidents, such as disturbances, unauthorized access, theft, or medical emergencies, in a calm and effective manner.
• Investigates and documents security incidents, accidents, and violations, creating detailed reports and logs.
• Collaborates with hospital staff and law enforcement when necessary to resolve incidents and maintain safety.
• Conducts routine security checks of hospital grounds, entrances, parking lots, and restricted areas to identify potential safety hazards.
• Accurately and thoroughly completes records, reports, and investigations in a timely manner. Reviews records and reports of others before submission.
• Exercises CPI and any other required training techniques in the event use of force is necessary and when responding and resolving security complaints.
• Follows up to ensure identified safety hazards are corrected.
• Assists Director or designee in maintaining time keeping records and schedule and finding replacement staff as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Additional certification in security, law enforcement, or emergency response preferred
• 2-4 years of experience in security or law enforcement, with at least 1 year in a supervisory or leadership role. required
• Experience working in a healthcare or hospital setting preferred

Knowledge, Skills and Abilities

• Strong leadership, communication, and interpersonal skills.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to handle sensitive matters with diplomacy.
• Ability to work effectively in a diverse work environment.
• Strong customer service skills.
• Good verbal and written communication skills.
• The ability to learn and perform basic computer skills.
• Proficient in using security systems, surveillance cameras, and emergency communication equipment.
• Ability to handle high-pressure situations and make quick, effective decisions
• Knowledge of hospital security policies, emergency protocols, and relevant regulations.
• Ability to de-escalate potentially violent situations and provide conflict resolution.
• Physical ability to stand or walk for extended periods and respond to emergency situations.

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State required
• BCLS - Basic Life Support issued by American Heart Association (AHA) or American Red Cross (ARC) or American Safety and Health Institute (ASHI) required
• Therapeutic Crisis Intervention Certification
  • Crisis Prevention Intervention (CPI) required within 30 days from hire
• Guard Card/License in State preferred