What are the responsibilities and job description for the Installation Team Leader position at Mountain West Technologies?
Broadband Installation Leader
Position Overview:
As an Installation Team Lead, you will play a pivotal role in ensuring the smooth operation and success of our customer’s experiences. You will lead a team of installation technicians in delivering outstanding service to our valued customers, while upholding our company values and high-quality standards. Additionally, you will be proficient at identifying customer needs and solving problems to provide a seamless resolution for positive outcomes.
To excel in this role, you should be talented at motivating others, be solution oriented, enjoy a team environment, and strive for constant improvement.
Company Overview:
Mountain West Technologies is a recognized leader in our industry, known for our commitment to innovation, quality, and customer satisfaction. As a proud affiliate of 307 First, we take pride in our deep roots and strong community presence. Our dedication to providing unparalleled service to our valued customers sets us apart in the marketplace.
We believe that our success is driven by our exceptional team of professionals who share our passion for excellence and innovation. We are committed to fostering a supportive and dynamic work environment where every team member has the opportunity to thrive and contribute to our collective success.
Joining Mountain West Technologies means becoming part of a company that values integrity, customer satisfaction, and a relentless pursuit of improvement. We are dedicated to ensuring customer satisfaction and building long-term relationships.
Our Company Values
1. Respect one another
2. Share Knowledge
3. Do what’s right for the customer, company, and employee. Do all three or we do nothing.
4. Continuous and never-ending improvement
5. Quality
Role Responsibilities:
- Team Leadership: Lead and motivate a team of installation technicians to achieve performance targets and deliver exceptional customer service.
- Uphold Company Values: With unwavering commitment, uphold company values within the team by communicating and coaching early and often.
- Performance Management: Implement strategies to monitor and improve team performance, ensuring KPIs and goals are consistently met or exceeded.
- Quality Assurance: Uphold quality standards in customer interactions, safety standards, and installation techniques ensuring adherence to company policies and procedures.
- Training & Development: Coach, mentor, and develop team members skills and knowledge with technical aspects of the role while providing excellent customer service.
- Efficiency Standards: Drive efficiency and productivity within the team operations, optimizing workflows and processes.
- Reporting & Analysis: Utilize data and metrics to analyze performance trends, identify areas for improvement, and implement solutions accordingly.
- On-call & Varied Schedule: Maintain flexibility with scheduling due to the dynamic nature of the industry and occasional on-call requirements.
Requirements:
- Leadership experience in a customer service environment.
- Minimum one year experience in telecommunications industry or related technical or construction field.
- Excellent communication skills with the ability to effectively interact with diverse personalities, both internally and externally.
- Self-driven, takes initiative, and able to motivate others to achieve team goals.
- Strong commitment to quality, customer satisfaction, and company values.
- Ability to de-escalate difficult situations and resolve conflicts calmly and professionally.
- Eager to learn.
- Organized, detail oriented, ability to multi-task.
- Proficiency with Microsoft office suite (Excel, Outlook, Teams, Word).
- Ability to learn and use multiple tools to navigate company systems.
- Located in or willing to relocate to Casper, WY. (No relocation package is being offered)
Preferred Qualifications:
- Proven track record in performance management, training, and development of teams.
- Experience with broadband technologies and installation best practices.
- Experience in project management or process improvement methodologies (e.g., Six Sigma)
- Understanding of proper methodologies for building attachment, building penetration, and ground trenching ensuring compliance with utility locates.
Why Join Us?
If you’re eager to join a vibrant company that values excellence and is dedicated to delivering outstanding experiences for our customers, employees, and stakeholders, this opportunity is perfect for you. Mountain West Technologies offers a supportive work environment with opportunities for professional growth and development.
Job Type: Full-time
Experience:
- Installation: 1 year (Preferred)
- IP networking: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Casper, WY: Relocate before starting work (Required)
Work Location: Multiple locations
Job Type: Full-time
Pay: $19.00 - $26.00 per hour
Expected hours: 35 – 60 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
- Year round work
Experience:
- Leadership: 1 year (Required)
- IP networking: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Casper, WY: Relocate before starting work (Required)
Work Location: Multiple locations
Salary : $19 - $26