Assistant Director of Operations and Capital Improvements

Job Summary:
The Assistant Director of Maintenance and Capital Improvements assists in overseeing the maintenance operations and capital improvement projects for a portfolio of 3,000 apartment units across multiple properties. This role supports the development and execution of strategies to ensure the physical integrity, safety, and aesthetic appeal of all properties while maintaining cost efficiency and resident satisfaction. The Junior Director collaborates with property managers, maintenance teams, contractors, and vendors to deliver high-quality service and project outcomes.

Team Structure:

This individual will report to the Director of Maintenance and Operations, Executive Vice President and President.

The position will also serve to assist Regional Property Managers and on-site maintenance staff to service various properties in the portfolio.

Key Responsibilities:

• Staffing: Responsible for posting available maintenance technician job openings, screening candidates and assisting with on-boarding/training.
• Capital Improvements: Assist in planning, budgeting, and executing capital improvement projects such as HVAC upgrades, roofing replacements, exterior renovations, and common area enhancements.
• Maintenance Oversight: Support the coordination and supervision of daily maintenance operations, including repairs, preventative maintenance, and unit turnovers, ensuring timely and high-quality completion.
• Inventory: Responsible for approving and ordering materials, appliances, equipment, etc to assist on site property staff and general inventory management at the site level.
• Team Support: As needed - provide guidance to on-site maintenance staff and technicians, fostering a culture of accountability, safety, and professionalism.
• Vendor Management: Help negotiate contracts, oversee vendor performance, and ensure compliance with company standards and budgets, specifically snow removal and landscaping contracts that service the portfolio.
• Budget Assistance: Contribute to the development and monitoring of annual maintenance and capital improvement budgets, identifying cost-saving opportunities.
• Inspections: As needed, conduct regular property inspections to assess conditions, prioritize maintenance needs, and recommend improvements.
• Resident Experience: As needed, work with property managers to address resident maintenance requests promptly, enhancing tenant satisfaction and retention.
• Compliance: Ensure all maintenance and improvement activities adhere to local building codes, safety regulations, and company policies.
• Reporting: As needed, prepare and present reports on maintenance activities, project progress, and budget status to senior leadership.
• Emergency Response: Assist in managing emergency maintenance situations, ensuring quick resolution and minimal disruption to residents.

Qualifications:

• Education: Bachelor’s degree in property management, facilities management, construction management, or a related field preferred (or equivalent experience).
• Experience: 3-5 years of experience in property maintenance, facilities management, or capital project coordination, ideally in multifamily housing.
• Skills:
• Strong organizational and project management abilities.
• Knowledge of building systems (e.g., plumbing, electrical, HVAC) and construction processes.
• Proficiency in budgeting and cost analysis.
• Excellent communication and leadership skills.
• Familiarity with property management software (e.g., Yardi, AppFolio) is a plus.
• Certifications: HVAC, OSHA, or other relevant certifications are advantageous but not required.
• Physical Requirements: Ability to visit properties, climb stairs and ladders, and lift up to 50 lbs as needed for inspections or oversight.

Key Competencies:

• Attention to detail with a focus on quality and safety.
• Ability to multitask and prioritize in a fast-paced environment.
• Collaborative team player with a proactive approach.

Compensation:

• Competitive salary based on experience, plus benefits (health insurance, retirement plan, paid time off, etc.).

About Us:
MountainCreek Properties manages a portfolio of 3,000 apartment units from Huntington, WV up to Cleveland, OH and has operations in eight distinct markets. Our goal is to provide exceptional living experiences for our residents through well-maintained properties, 24 hour maintenance coverage and value additive improvements.

We look forward to you joining our team to grow your career in commercial property management while making a tangible impact on our communities!

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: Hybrid remote in Pittsburgh, PA 15227

Salary : $65,000 - $85,000