Outside Services Staff Member

Mountaintop Golf & Lake Club is a private family club nestled in the Blue Ridge Mountains of western North Carolina.  Our mission is to deliver high quality experiences through services focused on our Core Values and aimed at enriching the lives of each club member at Mountaintop! Because of our culture and focus on providing outstanding services, we are confident that your employee experience here will be inspiring and rewarding.

Job Title: Outside Services Staff Member

Reports to: Executive Director of Golf and Recreation

Status: Non-Exempt

Job Type: Full-time, seasonal

Pay Rate: The rate of pay listed on job boards are auto-generated numbers. 

Mountaintop’s actual rate of pay will be determined during the hiring process.

Position Summary: To ensure the complete satisfaction of the members and guests at Mountaintop Golf & Lake Club by exceeding their expectations with attention to detail and courteous service.

Essential Duties and Responsibilities include the following as well as other duties and responsibilities that may be assigned.

• Communicate on a daily basis with Head Golf Professional, Assistant Golf Professionals and Outside Services team about the day’s events and operations.
• Assure golf carts are cleaned and washed per club procedures.
• Restock and rotate carts based on what carts went out that day.
• Charge all carts on a daily basis.
• Maintain clean towels, including washing, drying, and folding.
• Help Practice Range Attendant with the set-up of hitting stations (buckets).
• Laser yardages and change distances daily.
• Follow hitting area rotation schedule.
• Restock buckets and pick range when needed.
• Maintain chipping area and putting green.
• Fill clean buckets of balls in evening in preparation for next day’s opening shift.
• Check oil in picker monthly.
• Set up members and guest’s bags for play.
• Put away member and guest bags in proper storage location and in timely fashion.
• Maintain rental set inventory by keeping clubs and bags clean.
• Update guest storage board daily.
• Greet members and guests in a professional and courteous manner.
• Load bags and move carts to cart staging area.
• Give directions to the Golf Shop and after check-in direct players to club amenities.
• Keep the staging area well stocked with carts throughout the day.
• Clean all players’ golf clubs thoroughly.
• Assure that all bags are tagged properly.
• Provide information on club policies and procedures, upcoming events, and rules of the day to members.
• Load bags into vehicle and thank members and guests for playing.
• Put bottled water in vehicles for the number of people leaving.

Qualifications:

• Valid drivers’ license and capable of driving a golf cart.
• Ability to interact daily with members and handle challenging customer relations issues.
• Willing to work various shifts and weekends. 

Physical Requirements:

• Frequent lifting, bending, climbing, stooping, and pulling. 
• Frequent repetitive motions. 
• Continuous standing and walking.
• Possess ability to tolerate outside working conditions and lift up to 60lbs.

*Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.